LaserAwayReviews of laseraway.com

I have had 3 appointments (of the 10 total needed to complete my treatments). Each appointment time was changed sometime that same day. When I asked why the time was changed (showing them the text I received earlier in the day confirming my original appointment time), they said somebody else in their system must have changed it. This makes no sense to me. Why make appointments that are confirmed the day of the procedure, only to have it be changed? This is very inconsiderate and unprofessional. I will finish my remaining appointments, but will not use their services again, and will not recommend Laser Away.

These people are so quick to take my $5000. But if I have a problem no one wants to help me go figure. 30% less hair and burn under arms. I paid for full arms, full legs, bikini line with minimum results.

After years of taking care of my skin and visiting numerous dermatologist offices and skincare centers, I have never encountered a situation like this. I feel violated by this company's actions. They coerced me into purchasing a bundle of face treatments, but after my first Hydrafacial, my face became extremely inflamed and I broke out in acne. I have not had acne in 40 years! It has been over two months, and my face still looks horrible. Despite having paid for other face treatments, I have been turned away multiple times due to the inflammation caused by their treatment. They are responsible for this problem, yet they have done nothing to rectify it. Adding insult to injury, they refuse to provide me with a refund. I cannot express how much I regret this purchase.

DO NOT WASTE YOUR MONEY. All the MEN must read this review before deciding to proceed further with Laseraway for hair removal treatments. I believe it is safe to conclude that the lasers being used for hair removal at laseraway are INEFFECTIVE (atleast for men) and I am the living proof. Please read below. Firstly, this company only does phone consultations and does not do any in-person consultations initially when you signing up. I learned that any good laser hair removal clinic would do an in-person consultation which would more effectively determine things like effectiveness of the treatment, number of sitting that might be required etc. Not having an in person consultation is a RED FLAG which I only realized very lately. I am a South Asian, and initially was very reluctant with proceeding with the laser hair removal especially after reading about how painful it would be if one has coarse and thick hair. With just the phone consultation back in Oct 2022, after asking all the details such as my whereabouts, hair, skin color etc., the so-called sales associate (Melinda Moscato) was able to determine and conclude that my skin type and hair (fair skin with dark hair) is PERFECT and IDEAL for the laser hair removal and that 8 sessions would be good enough for me. When I have specifically insisted to assure that just the 8 sessions would be sufficient, she went on to say that 8 sessions are sufficient to attain an 80-90% result (typically 10-15% per session) for especially someone like me (considering ethnicity, skin and hair color) and then that some people might need maintenance later on. It sounded fair enough to me. She got me a package for entire upper body and I began to start with my treatment. The first 3 to 4 treatments were good. I have seen good amount of reduction and I then I wasn’t seeing much from 4th treatment. I kept updating the status every month to the nurses where I was being treated. I decided to be positive and wait until I get towards the end of all my treatments. I am done with my 8th session in May and a month and a half later, I see all the hair grow back. Forget about the 80-90% results I was told about initially when signing up, I am not even at a 20% now. Since I kept shaving during the treatments, I never gave a chance for the hair to grow back and was never able to assess the effectiveness of the laser. Now that I have given a couple of months after the last treatment, I see all the hair grow back. I tried reaching out to Melinda Moscato (sales associate who got me this package) to inform the same and I never hear back from her. I have also tried contacting the corporate office, who do not have any phone number and have email only. In the email, I have clearly mentioned about my experience with laseraway. However, the associate was clearly not willing to entertain my issue and I was asked to purchase additional maintenance package. I hate the fact that they are not even acknowledging my concern meaning they do not even want to investigate into my issue by having someone take a look in person. What kind of a firm is this? Priority towards customer satisfaction at “zero”? Please do not go by the reviews speaking just about the location and staff specifically. I was treated in Northbrook, IL and the staff is well trained and treat their guests with utmost respect and care. I would give a 10/10 for it without any second thought about it. But end of the day, a customer’s happiness lies in the end result. I regret my decision for choosing laseraway and having spend all the money for nothing. I sincerely request people reading this to do your thorough research before you conclude to proceed forward with laseraway.

This review isn't about a specific location. It's the whole company's business practices. The staff are nice but everything is left to corporate for any problem and you are screwed at that point. They have a BBB rating of 1 for a reason. You've been warned. Like everyone says this is a scam company. Just go to the many other places that offer the same services. Please don't get screwed by Laser Away. They sold me on Thermage for my face and never warned me of the horrific pain. Let me tell you it was absolute torture. No exaggeration. I really tried but couldn't bare it. When I showed up for it the nurse said it's spicy? Come on not even close. I've done hair removal and clear and brilliant so I can bare pain. No truthful warning or disclosure that if they run the machine on you even a little, it's considered "rendered". They love this term since it's what allows them to profit no matter what happens. I've tried for months and I'm on the hook for $3,000 and they're only offering me to do it on another area or try again? I don't want to throw my money away so if I could I would. How can they justify keeping my money? Not even store credit. I was told Brian in Corporate would call me soon but took him a month only because I wouldn't stop calling. He never intended to call me. His job is to sit in corporate and enforce "rendered" and anything that involves keeping your money. Your experience doesn't matter. He admitted they don't warn customers about the pain that comes with Thermage and don't need to. Brian and Laser Away flat out don't care about your experience. Just stick to a policy that only benefits them no matter what you experienced. The sales girl also sent me a list of services good for me based on photo evaluation by a qualified nurse. One of them was some chemical peel but when I saw nurse in person she said it isn't right for my skin type. So I could have purchased that and wouldn't have gotten my money back. Scamming con artist company. As you can see from the reviews, there is no way to ever get your money back under any circumstance unless you sue them. Internet search shows people have and won so don't be discouraged.

First, I gave this place three stars because my initial interaction with them was significant, and I don't hate this place completely. Asia, Taylor, all the girls at the front desk, and the nurses are so sweet. I had NOTHING but great experiences with them. They always made me feel welcome and appreciated. Those girls are genuine, and I have nothing but great things to say about them. So, my experience was not a mistake, and I don't recommend going here.. just don't get caught up and do your research. I would still be going if the factors I will discuss never happened. Emily at Laseraway in Oklahoma was down at Laseraway Baybrook. She told me she could give me a "great" deal for $3,300 for a cool sculpting upgrade. She said she would send the agreement forms over to me to sign. (I wasn't planning on signing them; I just said she could send the documents to me to get her off my back.) She walked back into the room a little while later and said, "So I did something weird," I opened my email, and it said, "Laseraway signed your documents." I looked at her, and she said, "Haha, but you're cool, so it's fine." I asked her if we could void it, and she said, "No, it's too late, but I know how bad you want to do it, so it's okay" (I did not want to do it). A month later, I called back after leaving a required doctor's appointment for my student pilot training; I called them asking for that same one to be refunded, and they said, "We don't do refunds, but we can see what we can do for you because It's you." Later, they called me back and said, "We can't refund you. I'm so sorry, girl." I was pissed, naturally, but at this point, I let it go, and I didn't want my hard-earned money to go to waste. Because even with Laseraway, they won’t even give you a refund if you have used the treatments they gave you. I think I had 30 cool sculpting applications with them because of all their "deals," and I only used 9 to 11. In my mind, I hadn't even touched the cool sculpting treatments from the one they signed for me. At first, I was happy with my results. I went to get my abdomen done (this was four out of the 9 to 11 I had used), and after that, things were very off with my health as I have Crohn's disease. I got a doctor's note from my PCP saying I could not use any more cool sculpting applications. I sent this to them along with a refund request for what I HAD NOT used... I can live with paying for what I did use (because that was only fair.) Bryan from Laseraway Corporate then called me and refunded everything I used, even though that was not what I requested. He was vulgar to me. This is the WORST customer service phone call(s) I have ever experienced. While on the phone with him, knowing he was corporate, I thought there was something he could do for me regarding the signed agreement from Laseraway. He proceeds to tell me it "wouldn't be fair to us to refund that to you," "Emily did nothing wrong," and "that didn't stop you from using the treatments." This is only one of the few conversations I had with him; he also said, if I recall correctly, that my health was an "inconvenience" to refund me for. I could go on my phone calls with him, but I will not. I also do NOT know how they got me approved for up to $7,000 in credit, considering I used to get denied credit cards not long ago... This raises many questions. Maybe because I have a fantastic credit history now. But I have never been approved for more than $2500 for credit limits.

This company is the most obnoxious, persistent spammer I have ever known. Numerous phone calls and texts from a company I never heard of. Stay away from this scheme

I am providing this review for Laseraway after having a horrible experience not only with the service I got from the Carlsbad location but after being talked down to by their regional manager Mr. Brian D. ( out of respect I will leave his last name Out) First let's start with the service itself, which was a hydra facial. Let me give you some personal advice if you want to spend $250 on a hydra facial, do it with an aesthetician and not at LaserAway because their "" definition of a well researched procedure is not what you would expect from a hydra facial. There are plenty of other places where you can spend that money and get a great treatment. According to Brian D they will only treat your T-zone because that is their well researched procedure . When I called to express concern after I got my Hydro facial, you would expect that they would call back within 24 hours as stated in there hold messages . Not the case here I waited several days and talked to several people before one person Miss Laney actually took the time to make it right and then I got a hold of Mr. Brian D. Instead of trying to understand what had happened he talked down to me and let me know that in not so many words the fact that he took time after 7 days to listen to me that at least we are giving you $60 bucks for the $200 or so I spent. Quote the "service is already rendered and I should be happy with even the gesture. LaserAway if you all are gonna make it right then make it right, don't talk down and demean your customer's that care to bring up concerns ( BTW everyone; hardly do I write a review )This review is not out of spite but to inform readers what u can expect if u are ever in my shoes. Spend your money with locals readers. if you think corporations care. Yeah not so much friends. Learned the hard way after being a loyal customer for over six years maybe longer. Dear Brian please keep you 5000 points sometimes customers really don't care about the compensation it more about respect. Good luck sir