CHRIS
Shady Business Practices
They do not honor anything.... not their 30 day return policy, their warranty or a responsive customer service. They will give you the run around until you give up. They will fight tooth and nail to say the battery is delivered, which it is, but will not mention if it's working properly. Their battery sucks compared to OEM. SKIP THIS MERCHANT at all costs.
Response from LaptopbatterydirectJan 23, 2024
Dear Customer, We are very sorry to hear about your dissatisfaction and disappointment with our services and policies. We have always been committed to providing quality products and services, but clearly something went wrong in this transaction. First, we take your feedback very seriously and acknowledge that we fell short in meeting your expectations. We apologize and take your comments and suggestions seriously. We deeply regret the issues you mentioned with our 30-day return policy, warranty, and customer service. We are always committed to adhering to our policies and providing good customer service, but clearly did not meet your expectations in this transaction. We value your feedback and will take necessary steps to improve our services and policies. We will investigate the issues you report and contact you to resolve the issues and seek your satisfaction. Thank you again for your feedback, we will try our best to improve our services. If you have any further questions or require further support, please feel free to contact us. Best regards! laptopbatterydirect.net Team