Phillip R G.
Company make product return extremely complicated
I purchased the correct laptop battery. It did not charge. I discharged the computer as directed. My charger worked on the old battery. The charger worked on the old battery when I put the old battery back in. I followed all instructions they gave... cleaned the contacts, giggled the battery, all kinds of things a new battery that was checked prior to sending should not be required. They continue to ask for pictures and VIDEO, of what I am doing...This is crazy. I am trying to send the batter back so they can check it at their shop but they refuse to receive it until I send pictures and videos of what I am doing. Never purchase from this company!
Response from LaptopbatterydirectJan 23, 2024
Dear Customer, Sorry to hear about your battery issues. First, we recommend checking your battery's charge to make sure it's not completely drained or undercharged. Sometimes a weak battery can cause performance degradation. If you have tried all the recommended solutions and the problem persists, we recommend that you contact our technical support team and we will provide you with further assistance and solutions. We will do our best to assist you with battery issues and ensure your satisfaction. Thank you again for your feedback, we will try our best to improve our products and services. If you have any further questions or require further support, please feel free to contact us. Best regards! laptopbatterydirect.net Team