K J.
HP Spectre x360
Shipping took 10 days instead of the 3 to 7 as advertised. The battery seems OK but I ended up having to twist the connector around opposite of how it comes in order to have the laptop recognize the battery. Hopefully it will last. Haven't tested yet how long it will go not being plugged in.
Response from LaptopbatterydirectJan 23, 2024
Dear Customer, First of all, thank you for choosing our products and services. We value your feedback and will do our best to resolve your issues. We apologize for the shipping time issues you mentioned. Although our advertising mentioned a 3-7 day shipping time, your order obviously took longer than 10 days to ship. We will investigate this issue and take necessary steps to improve our shipping times. Regarding the battery connection issue, we recommend that you insert the battery in the correct direction to ensure that the laptop can correctly recognize the battery. If you encounter any other questions or need further assistance, please feel free to contact us. In the end, we hope the battery meets your needs and that you'll be able to test its performance. If you have any further questions or require further support, please feel free to contact us. Thank you again for your feedback, we will do our best to improve our products and services. Best regards! laptopbatterydirect.net Team


