LanguageLine SolutionsReviews of languageline.com

This Company is a complete joke. The way they treat their staff for their hard work and dedication during extremely difficult conditions is ridiculous. To not offer staff councilling after extreme situatuons is very inhumane which is how they like to operate. They should be ashamed of themselves. I wouldnt p!ss on them if they were on fire to be honest.

I have worked with many agencies as an interpreter, but LLS has been by far the worst experience. Many of their clients were rude, and the company’s practices are unfair to interpreters. They often post jobs with “estimated interpreting hours” to lure interpreters into accepting on-site assignments. For example, a job may be advertised as 4 hours for $100, but if the session ends after only one hour, they will only pay you for that single hour. There is no travel expense compensation, even if your total travel time takes 2 hours or more. On top of that, you only find out the actual duration once you arrive at the site, but beforehand you are required to keep the full 4-hour block available in your schedule. This wastes interpreters’ time, undervalues their work, and leaves them underpaid.

I live in London and they send me offers in Peterborough and other distant locations...for 16 pounds total. No travel. If I accept I'd get 16 pounds that's ALL! That's worst than volunteering..I took screenshots as this is hard to believe...

SCAM agency modern slavery!! These are cases of modern slavery and exploitation of hard-working individuals by a large agency which peculiarly happens to have a contract with the UK authorities! Criminal investigation has been initiated because law enforcement become aware of a possible crime.....

No pay rise since 2017, lack of training for the staff, they don't care the wellbeing of their staff.

Shambles and disgrace of a company! Working for Language Line Solutions is modern slavery: very poor pay (often less than a minimum wage due to unpaid!!! waiting time), no supervision, lots of technical glitches and bad line, rude customers. They don't appreciate you at all - you're just a number. They'll totally exploit you with a high pressure and stressful phone calls for an absolute pittance! Shame on you Language Line!

I'm a professional interpreter and I'am an outsourced interpreter, they didn't hire me directly but I have to follow all their protocols. We work for a company that is one of the outsourced languages, we are outside the US. LLS says they have only professional interpreters, but this is not true, if I were one of their customers I'll be careful with this, because not professional interpreters are dealing with very difficult calls, sensitive content and specific vocabulary, they are not trained to do it. I know for my experience that non of my colleagues were professional interpreters, the requirement to work with them was native language + English B2 only (intermediate level of English). Back to back calls are insane, clients are rude, and customer agents are impolite. They have constant problems with their app and systems that don't allow you to work properly.

Asked for hindi interpreter, was advised one is available. Advised my customer i would call back within 5-10 minutes and no interpreter was assigned to me. I gave up holding after 20 minutes and translator service was not able to be used. Had to call my customer back and attempt to advise that we cannot provide a service that we offer as language line had not provided interpreter as per their obligation. Very poor wait times