LanguageLine SolutionsReviews of languageline.com

I completed all required pre-screening steps for the Over-the-Phone Interpreter role - HireVue interview and AMCAT assessment and provided confirmation to recruitment. Despite this, I received an automated rejection less than 24 hours later with no feedback or indication that my application was reviewed by a recruiter. What makes this particularly frustrating is that I work extensively in a healthcare setting where LanguageLine interpreters are used daily. Based on regular, real-world usage, interpreter quality is highly inconsistent. I have frequently encountered issues with accuracy, register, fluency, background noise and overall professionalism, all of which directly impact the clarity and safety of communication. Given how critical accuracy and language competence are in sensitive environments, the lack of transparency in both recruitment and quality assurance raises serious concerns about how interpreter standards are assessed in practice. I would strongly encourage LanguageLine Solutions to review its screening criteria and provide clearer feedback to candidates, particularly those with hands-on experience using the service. Given the critical nature of interpreting in healthcare and other sensitive settings, it would not be unreasonable for LanguageLine’s screening and quality assurance processes to be subject to independent review or benchmarking against recognised professional and regulatory bodies (e.g. NHS frameworks, CIOL, PSA, CQC) especially considering the number of alternative providers operating in this space.

It is actually 0 stars, but the system doesn't allow you to put less than 2 stars... (what a nonsense). I am speaking from the customer's perspective. In the period of last 15 months I have spoken to about 200 different interpreters from 20 different languages, some of them several times. The biggest number I interacted with were Farsi interpreters with the number of 84 (again - some of them several times). I do use their interpreters 4-5 times a day minimum as I work mostly with asylum seekers. This company is a huge joke and I will list some of the reasons: - it seems that the interpreters talk through the internet software (which they pretend not to and always blame the connection problems on you, because somehow they think that you are the idiot in the situation) which makes the connection in 99% of a very poor quality. They mostly probably work from home and their connection quality depends on the internet connection they have. It very often breaks and you have to repeat the same sentences all over again several times. In 99% of the cases my connection with the interpreter is cut and I have to call once again and go through all the details with the agent and then interpreter again. Sometimes it happens 2-3 times during one conversation with one patient. That's absolutely ridiculous! - some of the agents struggle with basic functions like transferring you to the interpreter and very often you just land in some void and have to call again and got through all the details again. This process I have to repeat very often 2-3 times to even get to the interpreter. If on top of that you add few cuts in the actual conversation with the patient this amounts to a severe frustration and "I'm sorry" from the agent just doesn't really cut it. - some of the interpreters are highly unprofessional, they have absolutely no manners and no idea about the basics of what a good quality customer service should look like. Some of them even will go as far as to argue with you or the client you are talking to. I don't even want to mention that many of them seem to lack in intelligence to put it very mildly. It once happened that and interpreter suggested to me that maybe I want to continue the conversation with the patient on the following day and when few minutes later 4:30pm was struck by the clock she simply hung up, so I guess her shift was over and she just decided to clock off. - making complain to this company doesn't make any sense as they will get back to you with a feedback that the fault is always on your side. - with some less common of the languages they have very few interpreters and it's very hard to get an interpreter on demand. In such cases I was suggested few times to make a booking for a particular day and time, but it doesn't give you a guarantee that you will get a confirmation that an interpreter will be available. After I had done it few times I was told off by one of the agents that I am not supposed to do it and that was also followed up by a contact from a manager of our contact who again told me off for doing that and was very unpleasant. And once you have such people on the management level what really you can expect from the rest of the minions in the company. - it happens very often that interpreters do not interpret properly and that causes a lot of problems for the patients and myself. In general the quality here is of the lowest level. Of course there have been few interpreters that were very professional and polite, but these were rather exceptions from the rule rather than the standard.