LeAnn
Horrible customer service
I want to give 0 stars. I agree with other reviewers, this certainly seems like a scam. The website states they ship priority insured, but it shipped parcel select even though I paid $4.99 shipping. When I questioned it the response was sorry, this won’t happen again. The business address is an apartment in Reno, NV, but the product shipped from Ohio and took 19 days for it to arrive. Well I wasn’t willing to wait that long for the product. I asked them to cancel the order and was informed they could not cancel or refund it since it had shipped. It was recommended that I reject the package and would then be issued a refund, which I did. I was refunded for the product but not the shipping which was certainly a scam in itself. I was told it cannot be refunded.
