Lane Health Reviews | Read Customer Reviews of lanehealth.com

Lane HealthReviews of lanehealth.com

3.269 reviews
Investments & Wealth
440 Monticello Avenue, STE 1802 PMB 61161, Norfolk, Virginia

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Lane Health

About Lane Health

Your health matters. Your finances do too. It’s time for a smarter way to get and pay for your healthcare - with the Healthcare Spending VISA® Card1: Lane Health uses innovative financial technology to help you become more confident and optimistic about managing your healthcare. For more information about Lane Health, visit our website to learn more.1 Lane Health is a financial technology company, not a bank. The Healthcare Spending Card is issued by Lead Bank pursuant to a license from Visa USA Inc.

Lane Health (lanehealth.com) has 69 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.

Also known as: lanehealth.com
Website: lanehealth.com
Category: Investments & Wealth
Location: Norfolk, Virginia
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 71% of reviews.
Latest: Most recent review: March 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Lane Health reviews

Showing 28 reviews with 1 star · Clear filters

TA
Sep 16, 2024
They do not answer the phone or return…
They do not answer the phone or return emails. I have been blocked from activating my card but again to no avail, am I able to receive assistance. Why have a number to call for help if there's no one to answer? I refuse to keep sending emails and leaving voicemails. Tighten up! #PLEASEANDTHANKYOU
Response from Lane HealthSep 17, 2024
We'd really like to understand what happened and attempt to make it right. We can't do that without your contact information. This is distressing to learn. IF you'll send your phone and email information to my personal email [email protected] I'll assure we review and respond today. We want to make it right!
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Faith B.
Sep 9, 2024
Horrible customer service
I have been contacting Lane health about a serious problem for 3 weeks now, leaving multiple voicemails & emails & NO ONE will answer or return calls or emails, something needs to be done about this company.
Response from Lane HealthSep 11, 2024
TYler Gambil, our Director , Member Advocacy has reached out to you at both the phone # and email you provided. Would it be easier to schedule a time to talk?Let us know Faith - it pains me to read this! My direct email is [email protected] IF you send me your contact information and I good time to connect, I'll personally review your circumstances plus assure our Director, Member Advocacy reaches out.
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Peggy
Jul 24, 2024
I keep calling and your recording says…
I keep calling and your recording says cant take your call now leave messsage. I need a real live human. providers wont take the hsa card for payment. If I pay them how do I get my money back. Normally your service is good but this is unacceptable.
Response from Lane HealthJul 24, 2024
Peggy - apologies we didn't deliver the experience you're used to receiving from us. Our Director of Member Advocacy is attempting to reach you to make it right. Thanks Peggy. We know you spent considerable time today with Kimberly. Seems there's a happy ending and she made things right for you! Be Well
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Tonia
Jul 23, 2024
I have been trying to resolve repayment…
I have been trying to resolve repayment issues for several months. I can’t seem obtain a reliable address. The people I reach either by phone or email are very polite but ultimately unable to help me. We end up going back and forth without reaching any resolution. I send the information or answer the question and nothing happens.
Response from Lane HealthJul 24, 2024
Tonia - we're committed to have this resolved for you before EoD. We're trying to schedule time to sort through the particulars now. Expect a call from our Director Member Advocacy Tonia - we want to help. We've attempted to reach you by phone and email. Please return our messages.
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