L & M Carpet One Floor & HomeReviews of landmcarpetonemechanicsville.com

We were certain we wanted to go local when putting carpet through our entire house. Angie Jordan was our salesperson and not only was she knowledgeable and helpful, she wasn't pushy!!! Finally, someone who isn't pushy or trying to get you to buy things you don't need! I don't know the name of the 2 guys who installed our carpet, but they were punctual, friendly, and did a fantastic job! Highly recommend this company!

Our experience with the purchase and installation of our kitchen back splash was exceptional! The installation was completed ahead of schedule which was a pleasant surprise. The installer was very pleasant, professional, and informative. He took the time to tell us how to take care of our back splash and even our ceramic tile floors, which were not a part of the purchase. What a great company and installer! We highly recommend L & M and will use them again in the future.

Angie was so helpful to me! As a matter of fact, she is the best saleswoman in this company! She was so kind and courteous to me, and on top of things by being on point with EVERYTHING, from showing me different samples to a follow up call to make sure that I was happy with my purchase afterwards! I have dealt with a lot of salesmen/women in my life, but Angie is by far the best salesperson that I have ever dealt with! She is the only one that has ever called me after my purchase to make sure that I was satisfied with my purchase!!! Not once at anytime, did I feel like I was just another sale to her. I felt more like was one of my family helping me make the purchase! And if I ever need anything else you will be the only one that I deal with there, you have a customer for life! I would definitely recommend Angie to anyone and everyone going to L&M Carpet to talk to her! This woman knows her stuff and is prepared and will treat you like her family! I want to thank you so much for not only making my home beautiful, but for treating like a person and not a sale! I will be recommending you and L&M Capet to EVERYONE that I know that is looking for new carpets and flooring! Y'all did beautiful and quality work!

Excellent service from beginning to end. We could not be happier.

Laurel is great to work with. Very knowledgeable and customer focused. Flooring came in super fast and installation was quick. Would definitely recommend.

During the sales process of the job everything seemed to be going according to plan. The associates were willing to help and answer any questions I had in the beginning of the process. However, soon after the job had begun, I started to have several issues and the associates made notes to tell the manager. I have yet to hear back or talk to the manager and that was about a week ago. One problem that I have seen since they began working on my bathroom dealt with them taking out the old materials of the bathroom. Demolition of the old bathroom took 8 days, while I was told it would only be one day. The crew was only working 1-2 hours a day. While they were tearing out the old bathroom they cut an electrical wire and knocked plaster off of three walls of rooms that back up to bathroom walls. After the demolition process, the problems still continued. On day nine, they finally began to lay down the tile for the flooring of the bathroom. They have put all of the flooring in the bathroom and shower, but the color differentiation in the tile is very drastic.What should be white colored tiles dispersed throughout the flooring turned out to be white colored tile on one half of the bathroom and solid gray tile on the other half. We are now on day 13 of this process, which again should have only been 3-4 days total, and we are still waiting for the floor to be corrected and for the walls to be started and completed. I am still trying to reach out to the manager of the company to try and discuss my concerns about my bathroom, but I have yet to hear any response from the company.

Quick & very efficient job!

It was indeed an extremely pleasant experience to walk in the L&M Mechanicsville, VA showroom, and walk out knowing the ideal floor would soon be in our home. Angie J. was wonderful! She assisted with a smile and without any pressure. After she quickly grasped the idea of our flooring desire, Angie went to work and found the "perfect" floor. We have informed her that we will be back soon, along with requesting the great crew to do the flawless tasks again as we improve more of our home's flooring. L&M is awesome!