Scott F.
It's impossible to get someone on the…
It's impossible to get someone on the phone to answer questions, don't waste your time trying. They say that their phone service is limited, but even after leaving voice messages, I never got a phone call back. Email is they only way they ever communicated with me, and the response times to questions were lengthy. I'm lucky that I had a little time to waste, in getting my background check done. The final report was good and concise, but if you're in a hurry, and need questions answered quickly, forget it and look elsewhere.
Response from LandlordStationNov 4, 2019
Hi, Scott! I apologize if you had trouble reaching someone. I do show that you chatted with a couple of our customer service representatives who worked with you to fix the issues that you were having. We do have limited phone support. Typically phone calls are returned in the afternoon, but if someone is already working with you or your issue has been resolved through email, the phone call with be added to the file. If you have any further questions, please let us know. We're happy to help!