LandlordStationReviews of landlordstation.com

Response from LandlordStationDec 23, 2019

Hi, Kenneth! I'm sorry you had trouble with this and we appreciate you bringing it to our attention! It looks like the slight delay was due to the fact that our developer needed to research the error and then roll a fix for it into production. I apologize if this took longer than you anticipated or if you didn't receive the notice that our customer support team sent over letting you know that it was being researched. I do show that this was resolved, but if you have any further questions about it, please feel free to reach out to our team at [email protected] Thank you!

Response from LandlordStationDec 19, 2019

Hi, Anna! I'm sorry that you've had some trouble with this. Our customer service team works to answer all questions within an hour of receiving them while within business hours. I do show that you were able to connect with one of our team members within that time frame, but it does look like there was some confusions there. I apologize for that and will have someone reach out to you directly to clarify. We will also make sure to that team members receives further training on that subject. Thank you for your feedback!

Response from LandlordStationDec 15, 2019

Hello, De! I'm sorry you've had some trouble with this. Criminal records are kept by name and DOB, not necessarily by SSN, so they can come back in error. That's why we hold onto those while a deeper search is done to make sure that we're providing you with the most accurate information available. I do show that that deeper search was done on the report that you ran through LandlordStation on 12/12. I'm afraid that's the only order that I see linked to your account. I also show no record of you reaching out to speak to us about an issue with a criminal report. Do you have a secondary account with us that is under a different email? If so, I'd be more than happy to research the issue you're referring to in your review. Please reach out at [email protected] at you earliest convenience. While states often limit how long a record may show on a criminal report, if a conviction should have been visible on the report we need to let Trans Union know ASAP so that they can update their records.

Response from LandlordStationDec 2, 2019

Good morning, Nancy! I don't show that you've signed up under a Miami Realtors account, so you would be charged for the screening. It looks like our customer support team tried to return your call last week but couldn't reach you. An email was also sent. Please respond back to that email with the requested information and we can get your account switched over.

Response from LandlordStationNov 18, 2019

Hi, Rayna! It looks like you were in communication with our customer service team over the weekend. Because it was outside of normal business hours, there's typically a bit longer response time. I apologize for that! It looks like your most recent order has been authorized, run, and delivered in full. The last email sent from our team was verifying that that was the report you're having trouble accessing. You may either respond to that email or reach out at 866.613.7773 ex 2 Please do note that we have limited phone support.

Response from LandlordStationNov 5, 2019

Hi, David! We offer some definitions on the report itself when you hover over the links. For anything else that you have questions on, our team is happy to help clarify that information for you! Please feel free to reach out at [email protected]