Lance GlassesReviews of lanceglasses.com

I love my stylish, comfortable Lance Glasses! I moved on from a chunkier frame I wore for a couple of years and I really appreciate the minimalist design/look of the Lance eyewear. Highly recommended for a quality product and outstanding customer service!

I have bad vision which leads to thick heavy lenses (usually I spend $300 USD every 2 years to update my prescription and thin my lenses). I’ve never had comfortable light lenses until Lance. I can focus on my work and trust I don’t have to continuously push up my glasses to adjust it. I usually don’t buy new frames but the Lance ones are beautifully crafted and I’m proud to make it my everyday wear. Seriously my favorite buy and the cost is half of what I usually pay for my glasses! I’m going to definitely get another pair in the future. Thank you very much for all your hard work. Sending lots of love from Japan!

Lance made an error on its offer to BackerClub members - they did not ship the premium case and there was no discount voucher with no expiry date. I wrote to them and initially got an unsatisfactory reply but after a few exchanges of emails I received an apology and received this reply: "Tell me please how can we fix that on our side at this moment in order to apologise and make you happy again. Your satisfaction is important for us and I can assure you we are learning at each step, working always on improvement." I appreciate that. Regarding the glasses (I pledged for the sunglasses), they are great. They are very light and comfortable, and of excellent quality.

This is my second purchase from Lance. The frames look and feel great.

Great product and quality. It's my third pair of glasses now. Thank's Cristina it is a great customer service also!

I've ordered a pair of "super prescription glasses" from Lance Glasses, through a Kickstarter project. Whilst everything seems (ahem!) to be "running a little late" I have found their Customer Support to be excellent at managing those little flaws in getting what I want - to the extent that when I discovered I'd accidentally ordered the wrong colour frames they cancelled the original order, replacing it with a full-value voucher and thus enabling me to re-order the same lenses with the correct silver frame! Of course they could just have amended the original order ... but that may have been a tad too easy!! I guess it's always something of a gamble buying new frames at a distance, when you've never tried them on, but you've got to have some faith that they'll 'find a way' to make then right. One interesting fact was that they required something that my prescription didn't include (which SpecSavers had never previously noted) was the pupillary distance (that measurement between the two pupils) and finding an optician just to provide that measurement proved inordinately difficult - without paying for a new eye test. I sincerely hope it allows Lance Glasses to get the overall width of my glasses correct!! But it seems they're still some 6 weeks away from being delivered, and I've still to find out what taxes I may have to pay to get my glasses from wherever: whilst the shipping was supposedly "free" there was an $85 charge made originally for getting them to the UK, and I'm hoping that was to cover the tax charge and/or the charge made for getting them released from Customs by UPS or similar before they even get to me. This is certainly proving not to be the 'cheaper option' that I originally thought it was going to be.

The customer service of this company is beyond 5*! I was recommended by my friend whos frame I really liked, so I decided to buy 2 pairs and one of them I mistakenly placed an order of sunglasses lenses and later I contacted customer service realising that I needed normal prescription one. Cristina was beyond helpful in making sure it was changed in time at production site. Although, the deliver had an issue by UPS not by company fault they were kind to apologise. Cristina is a true asset to the company and she ensures the service delivered by the company is perfect, which is key for small developing business! Happy to be supporting the company and being a customer. Thanks Cristina!!

Best glasses I've ever had!! If you want a cool pair of glasses I definitely recommend Lance Glasses.