Lance GlassesReviews of lanceglasses.com

This is a follow up on my May 23, 2020 review. First, they finally refunded my money for the glasses but NOT my prescription money. I emailed Karim. Disturbingly, Karim tried to withhold my prescription refund demanding I remove my trustpilot review!! Yes, HIS EMAIL ONLY CONTAINED “REMOVE THE TRUSTPILOT REVIEW.” as a response to my asking for my prescription refund (Exhibit G). He went on to say take it up to the platform. Like they haven’t wasted enough of my time. They finally refunded my prescription money for $18.52 instead of the $58. Was tax 65.45%?? I will not pay taxes or any fees for something I NEVER RECEIVED especially after you attempted to hold MY OWN MONEY to tamper with my trustpilot review. The bad practices start from the top, can’t expect better from those working for him. Second, Lanceglasses responded to my review stating how willing they are to resolve the issue. This is far from the truth. THEY DID NOT OFFER ANY SOLUTION AT ALL. In my opinion, the reply is for others to see how “willing” they are when they are actually not. Btw, I begged them to be more reasonable over and over and come to a mutual resolution before I posted a negative comment. I also followed the steps advised by IGG Trust and Safety support on how to approach this campaign. They also told me to use the IGG Terms of Use to take a legal action. Third, I pointed out that they PUBLISHED MY PRIVATE INFORMATION on their Indiegogo (IGG) webpage. As a response, they HID ALL MY COMMENTS every time even when the comments are documenting emails and evidence. I emailed the owner, Karim. Here is his response regarding my private information being published: Karim: “we are totally entitled to use it unless you specified you don’t want It by email.” In what world do you think you are ENTITLED TO ANYONE’S PRIVATE INFORMATION? I would have accepted an apology but after they published it on IGG, Karim went on to yet AGAIN PUBLISH MY PERSONAL INFORMATION on Trustpilot!!!! What are you trying to prove, Karim? I also emailed both IGG and lanceglasses regarding my comments being hidden from public view. Here is their response: IGG: “..the campaign owner has set your comments as hidden.” Lanceglasses: “only Indiegogo moderate their contents, we have no power to Edit / Modify / remove comments from the feed.” SOMEONE IS LYING HERE.. so AFTER A LITTLE RESEARCH: From an article by crowdfundinginsider.com titled "Something to Hide? Supporters of BauBax Crowdfunding Campaign Say Creators are Deleting Backer Comments" by JD Alois, one backer, who had similar experiences concluded that owners are ABUSING THE SPAM BUTTON. IGG enables this type of behavior. (Please refer to the article for more info). Finally, from my understanding, LANCEGLASSES is part of the “INDEMAND” program which means they are expected to deliver within 3 months. This is far from met- hello 2018 and 2019 backers. Now, they are asking for backers to review them to push the older negative reviews to the back. Please stop blaming the pandemic. This does not explain the complaints from 2018 and 2019, neither is your unprofessionalism. Please stop exploiting the crisis for your own benefit so that you can continue to market the way you do. The crisis, courier service, or consumer reviews did not do you any great injustice. HONESTY TRULY IS THE BEST POLICY. Maybe limit your blame to others and take some accountability. Maybe learn to apologize for your mistakes, consumers appreciate some accountability and SINCERE attempts to resolve problems, not just for show. This is not about money, this is about honesty, accountability, professionalism, and transparency so that consumers are aware and can feel confident in your practices; I am most definitely not. No glasses are worth the awful experiences you put your "supporters" through. WE DESERVE BETTER TREATMENT. I will NEVER put my hard working money in your pocket. Note: there is a facebook group under "lanceglasses scam victims" and I can't wait to report you under your own name.

Bought a year ago (at least) to support them getting started and still havenn't received my glasses nor a response to the three mails I have written them. Poor customer service and overpriced products Contribution ID: 2638

Cant get a prescription right to save their lives (sent me out THREE different sets of lenses and all were wrong prescription.) Dont take the chance since they will not refund your purchase if incorrect so now i have a nice empty pair of frames I cant do anything with.

Been waiting 2 years for nothing. Had several agents blaming the original setup , me filling in wrong addresses they sent me. Couldn’t find my order. I sent them receipt of my payment. The list goes on. For the last several months I’m asking for a refund. They’ve gone silent. They’re probably blaming Corona. Terrible experience.

Been waiting over a year now for my glasses to arrive, not counting the months since I've backed and waited for the shipping to start (January 2019). It arrived wrong prescription, and then sent an uncut lenses, and again wrong prescription. 3 times wrong prescription, which then I was accused of filling the survey wrong, until they found the mistake on their end. After they found the mistake on their end, it took them 2 month to admit that there is another problem in the factory (which at first they said it will be in France, but they decided to use the Chinese factory, obviously) after that problem was fixed, I was promised to get another replacement lenses which I've been waiting for since December. Really disappointed and want my money back, which won't happen. Stay away. The chances something will fail are so high it's not worth the risk

It has been a year since I ordered my glasses. They claim to having sent it to the wrong address and since then I have been on them every few weeks but to no avail. "We are waiting for your glasses to be returned to us", and "You know the corona virus...". At this point I have given up. 200$ down the drain.

Honestly I'm a new backer of this project. But despite this few time involve with it, i've checked the opinions about lance in the comunnity on facebook. There's a lot of people claiming that even before the covid crisis they never get their pair of glasses. This clearly affect trusting on the project. So today after reading all the comments, I can't be so sure to receive the glasses. I still don't have the sourvey, and plus the covid crisis, there's more uncertainty that they deliver in this year. I'm thinking going straight to ask for a refund.

Frames broke at the hinge to frame connection point after 30 days of use. Reached out many times to customer support, bounced around to direct my request to others in the company and still no replacement after 9 months? Save your money. My email from September 25, 2019: "Karim- I put in a support ticket and that ticket was closed asking me to communicate directly with you for frame issues. My 2.0 Hausmann's have already failed where the hinge connects to the front of the glasses - looks like the 2 metal posts that go in to the 2 holes on the hinge have come undone. I have pushed them back in/together but still falls apart. I have added a small drop of superglue to keep it together for now so the pictures won’t do it justice but I attached nonetheless. Please let me know the next steps as I’m afraid these will keep failing. (which they have). I am order 1886 and backer 3,807"