Lance GlassesReviews of lanceglasses.com

J'ai commandé deux paires il y a 2 ans qui ne sont toujours pas arrivées à ce jour. Après avoir ouvert un ticket conduisant à un long échange par mail, on me dit qu'elles sont arrivées en France mais sans me dire comment les récupérer et Lance glasses ferme la conversation... Service client pas au niveau, Extrêmement déçu !

They give you low quality glasses, and takes 1 year to get your glasses. Stay away!!!!! Also, there return policy is a joke. Just go to a local eye wear store to pick up some glasses. At least you can try it on there, and see what you are getting. Contribution ID 4489 The glasses 3.1.2021!, currently in talk with there support team. This is what there support team told me. From: hellolanceglasses.com, "As you might already know, pledges of the crowdfunding campaign are not refundable. All the amount of money raised during the campaign did immediately go to the platform, agency, production, logistics and so on. We are sorry to hear that you do not find a match with the glasses. However, we are always open to make recommendations based on the face type so all you need to do is ask, we will gladly help. Would a 10% discount on the website sweeten things up a bit for you? We would gladly offer it. You mind find Haussmann (either classic or bold) a good fit if you have a wide face." Just want to say that 10 percent is a kick in the face. I do understand it is a Kickstarted and it is my fault for purchasing from Lance Glasses. When I should have done what the other comment said. Which was to stay away!! However, I didn't realize when I was getting these glasses. That they would be kid sized and the shade clip for the glasses be defective. The shade clip is a did different shape compared to the glasses, and it dose not hold/cover the lenses properly. Which I have sent pictures to the support team. Just some feed back, I could have gotten the sizing wrong on my glasses. You should tell customer how to properly get the correct sizing for your glasses before they purchase.

Lost money !!!! I ordered my prescription sunglasses through their kickstarter campaign. They sent the wrong prescription and wrong lens package. They asked me to re-send the prescription which I did immediately. After multiple excuses for not receiving the glasses, they stopped answering my e-mails. A third party (Trustpilot) asked me to send in the resons for my bad review so that the company can "fix the problem" (which I did) and I have heard nothing back. Very poor customer service when they take your money and never ever follow up when the customer receives nothing!! Signed ;Alex von Kleist

I had bought two pairs of glasses in last year's Indiegogo campaign. Their delivery was due around April-beginning of May this year. Due to Covid-related complication, the shipment was held for a long time somewhere in between, and the tracking code wouldn’t help. It was finally shipped to my Belgian address three months later, in July, during a time I was not in Belgium. The Belgian post resend the package to the seller if it is kept unclaimed for two weeks. My shipment was thus resent in Lance's direction – in July. Since then, I have written to them multiple times to know where the glasses where, always receiving inconclusive answers (or no answers at all), and the original tracking code is no longer active. My glasses are most likely lost somewhere and they don’t even bother to answer me. This is no way to treat a customer. And a small but loyal one: my first purchase from Lance (the first Kickstarter campaign) was lost somewhere in the Italian mail ( I was living in Italy at the time). It happens, I told myself. I’ve bought two more glasses and they arrived. And I liked them. So, I bought two more glasses, again, with the new campaign. But with this shipment - most likely lost for good - it’s three glasses out of five that I have not received; and no reimbursement, no solution, scarce attention was all I got on their behalf. Not once a reimbursement was offered, a reselling of a new, identical product promised, a way to intercept these shipment provided. Honestly, a disappointment, and not a small one. For the glasses themselves are really nice and I wear them all of the time. Will not happen again though.

Do not buy. I paid over a year ago and still haven’t received anything. I was stupid and backed them on the crowd funding website. In august lance eyeglasses said they would Ship “in a little bit”. Well it’s near the end of October now and nothing. The customer service is belligerent and nasty. Nothing ever gets resolved Because if this company I will never do another crowd sourcing thing. They are the worst of the worst I’d like to reply to the comments below. This all start before Covid. That is just an excuse. Now they are shaking me down for more money to insure delivery. Again-what they wrote is canned.

Horrible Quality and even worse customer service. The glasses looked good when I received them. I had referred several others at that time. The glasses however lasted little over 7 months as the finish on the “Ace&Steel” variant deteriorated like fake jewelry exposing a reddish copper looking metal (which bruised my ears where the glasses arms made contact). How ironic they put “steel” in the name and the glasses are made of some cheap metal with a “spray-on” chrome finish which has stripped off leaving the glasses now looking like rusty metal. I have opened tickets in May 2020, sent emails, I spoke Karim, Bianca and another gentleman whose name I can’t remember. I get nothing but promises and deadlines and when the deadlines and shipping dates pass and I ask for a status update I get ignored. I tried to update my address via email, I did not get a response then so I privately messaged them on social media a couple days later where I was met with the same snarky attitude. When I asked if they had the right address the response was verbatim “OMG. we told you it was taken into account, what else do you want us to do”... BUT guess what? In August I get a message they are preparing my replacement. On September 5th I get a message saying my glasses are ready to be shipped and guess where the glasses are going? TO THE WRONG ADDRESS! So they give me Attitude In the Instagram private message (which I have screenshots of) but still end up with my glasses being prepared to go to the wrong address. As a company that is the definition of Incompetence. So for the third time I am correcting my address via e-mail. Bianca tells me she will try to correct this...fine. That was well over a month ago and that was the last response I got. Since then I sent multiple emails asking for an update because it shouldn’t take a week or a month to change a label and I have been ignored. To this day, a span of 6 months total since I opened the ticket, still no replacement glasses. When lance can’t live up to their word they start to ignore you. Lance deletes the public comments of customers who are displeased with their cheap product and ignore people who spent money and never received any glasses at all. The company is a complete scam. Marketing cheap Chinese made, knock off quality glasses as a France luxury eyewear brand. People should know this to avoid being ripped off.

Worst customer service, rude team specially karim who blames you for a fictional dream he had of one switching the clip. Avoid at all cost. Can buy for same amount a well reputed like brands.atleast they acknowledge there short coming and try to fix it. Again do not buy. Never received the clips paid 70 cad even after being told i should have it next batch, that was last year. Now they are using covid excuse. As per you response i have added 3 tickets already with no resolution just response from karim blaming it on my for your mistake and another which said i will get the clip, been 1 and half year but nothing. ticket #40127 Haussmann smart metal clip.

Lack of communication. I sent at least 50 tickets and they only answer 2 or 3 of them and says that they are contacting with the laboratory and they never do . I don't know if this company is scam or is a company which doesn't care their customers I paid 11 months ago and never received the glasses