Lance GlassesReviews of lanceglasses.com

I received a competely defectous product - all extras I had paid for were missing, so I ended up with bottle neck thick glasses with strong reflection on both sides of the lense that make them competely unusable. I have been trying to get a reimbursment for the lenses since the end of December but 5 months later still no result. I am in an endless conversation with the Lance team who just refuses to believe that the error was on their end even though I have provided a large gamme of proof. (I did not fill out the prescription incorrectly, and I did pay for those extras). All in all, if they get your order right the glasses are great, if they don't you just lose your money. I know as I own several pairs of Lance Glasses - unfortunately for me, of course, they don't seem to care much of the "loyal custom aspect". Also, on the first look the frame quality seems to have decreased as well since their production shifted away from the Hong Kong based factory.

I have given them every opportunity to prove me wrong, but here goes. Do not purchase from them, they provide poor quality products hiding behind a “French” design banner, super advanced technology, and “crowdfunding” myth. I have sun clips go rusty, glasses break within a week and scratched lenses. They are not to be dealt with.

Glasses were delivered with wrong lenses. eg I probably received someone else's kit! ZERO comms from customer service and believe me I tried and tried. Bad joke. I strongly advise against investing into their business.

Quality is good (even if could be better for the price). Shipping is horrible. I wanted some $60 screen glasses and ended paying a total of $130 because of their shipping price (that is not clearly explained when purchasing) ... I will definitely not buy again :(

Here's the review. Lance glasses is some scamworks company that puts most of its budget into hype and advertising. the product you'll get is nothing sensational or good, or anything you couldn't of gotten in existence elsewhere or locally. Nothing is new - just may have been new for you. And they will charge you for every single step along the way. The advertised product was blue-light blocking prescription glasses for kickstarter prices. The final price was over 200 USD, with multiple shenanigans of "read the fine print" slammed all over their "customer service". A brief search on google will show you hundreds of complaints about such things. The product that was delivered was quite flimsy, with the prescription being just slightly off-putting enough to not want to be worn. Almost like a fish-eye kind of distortion, where everything is pulled back. Christina was the sales rep I tried to deal with, and she was brutally dumb. Circles of emails where she just could NOT comprehend the failure was on their systems end. Although I had demanded refunds several times, Lance denied me over and over. Finally, on a facebook comment page, somebody mentioned they would give me a refund - but after answering a pile of questions Lance wanted another pile of cash to pay for shipping. I refuted, and just sucked up my losses. Some scams are just better than others. Some scammers use Kickstarter. This is not Lance first time, and won't be their last.

Received my sunglasses, had a problem with them. Sent them an email. No response. Still with the same problem. The glasses are very pretty, but the material looks quite plastic for the price paid. In the end had to take them to the Optician to fix them. Unfortunately, no other solution offered from Lance glasses. Answering to the email below: 1. I had to take them to the Optician, who confirmed the problem could not have been fixed by myself as the problem was a pin not adjusted properly on the left side of the glasses. 2. I paid €94.

Contribution #3709 - I truly implore others to look into other glasses options. Titanium frames are available at much more affordable prices in more stylish selections at other e-commerce eye stores. I'll start with the positive as I do want to remain impartial as I can be. The glasses look nice and are aesthetically pleasing. This is the only redeeming quality here - the photos on the models are what you get. Cons - The frames are on the smaller end and do not suit larger facial structures - not the most flattering for rounder facial shapes. The sun clips do not fit on the frames and swing off of the Haussman frames which makes them useless. I'm saddened at the fact that I spent over 200$ CDN on these pair of glasses only to have the add ons as an expensive paper weights. Titanium frames were a gimmick, and matte finish on the glasses makes them feel cheap. Having bought a pair of titanium frames from Eyebuy (because lead time on these was too long) , I realized those had a stronger and more robust feel. As you've seen below, shipping was a huge issue & COVID was continually pushed as an excuse for slow fulfillment. While I tried to stay understanding, their support team was not prepped nor ready to handle the influx of orders & the company did not scale properly. It took over a YEAR & A HALF for me to receive my glasses. Lies were pushed through this duration, with support stating I would receive the tracking at a certain point in time, only to not receive anything in the time period and then see a public update on Indiegogo that there were more delays. That is a ridiculous - my prescription has since changed making the glasses useless. On top of this they were fulfilling more recent orders and backers, while old contributors were left behind which was frustrating to watch and see - excuses can be made, but at the end of the day, Lance as a company needs to take responsibility. Support failed to stay professional - excuses & promises were made stating that they were working on my order and then would circle back saying they were overloaded. This would repeat 4 times through - this a reflection on the companies inability to scale properly and lean to heavily on one or two support people. All in all I can't return the glasses and have to invest more $$ in switching out the new prescriptions if I want any chance at wearing them. The sunclips did not fit and was the nail in the coffin as I realized the premium bundling was now useless. Look elsewhere folks, I really wanted to believe in this company, but I'm truly disappointed. Back at your own risk sigh...

Very Bad customer care. Wouldn't suggest to anyone buy there.