LaFloreriadeMexicoReviews of lafloreriademexico.com

Esta compañía no cumple… Ordené un arreglo de flores para mi mamá y NUNCA llegó La pobre esperó por horas y nunca entregaron nada Por favor NO PIERDAN su tiempo, ni su dinero… le doy 0 estrellas y ahora no quieren devolver el dinero, son unos sin vergüenzas

Terrible - refused to deliver flowers and then refused to refund. BEWARE!!!!!

Vivo en Austria y desde 2021 envío flores a México a través de La Florería de México. La primera vez que usé su servicio fue en un momento muy difícil: mi papá acababa de fallecer y, por las restricciones del COVID, los velorios eran muy cortos. Calculé mal el tiempo de entrega y las flores no llegaron a la funeraria a tiempo. Llamé a la florería explicando la situación, y de inmediato me ofrecieron cambiar la dirección de entrega para enviar la corona a casa de mi mamá. Incluso me preguntaron si prefería cambiar la corona por un arreglo más adecuado para acompañar la urna. Todo esto lo hicieron con una gran amabilidad, empatía y sin cobrar nada extra. Ese gesto significó muchísimo para mí, ya que era la única forma en la que podía estar presente desde la distancia. El arreglo fue hermoso y me hizo sentir cerca de mi familia en ese momento tan doloroso. Desde entonces, siempre confío en La Florería de México, sobre todo para fechas especiales como el Día de las Madres o el cumpleaños de mi mamá. Siempre han sido puntuales, atentos y muy profesionales. ¡Muchas gracias por tanto!

Worst company i ever used to send flowers, most likely scam, after making the order they sent me automated msg on whatsapp saying they need a screenshot of my bank transaction, then after providing that they said we need a picture of your card then after providing that they said we need picture of your ID, as unsafe that sound i had no choice, it's fiancé's birthday and she's in cabo with friends, so I sent that and they wouldn't respond saying it's after business hours, so on the morning they suppose to deliver i call them after being on hold for an hour, they say my order was canceled for security reasons, they didn't tell me this yesterday so I could make another order with another company, now they have all my info ID picture of card bank account and most likely they going scam my info

Era la primera vez que solicitaba sus servicios y después de haber sido estafado por Floraqueen tenía Muchas dudas…pero no nada que ver siempre explicándolo todo por su servicio de Whatssap y siempre con mucha amabilidad…. Muy buen servicio y cumplidor desde el primer momento.Seguramente repita llegado el momento

On the day that the flowers were supposed to be delivered, they sent me an email saying that they had to cancel my order because of a problem with their payment processing system. I had already been charged over $100 for the order. But the email didn’t say anything about giving me a refund. I sent them several emails, which they never responded to. I attempted to call and couldn’t get through to a live person. They never issued a refund. I finally turned it over to my credit card company as a charge dispute.

Worst florist service, ever! Avoid!

Worst florist service, ever! Avoid! They function like a scam lying their way through to get some money for nothing)-mentiras mexicano 101. I've asked them to contact person before making the flowers on the order. Person actually left the city for the long vacation. They acknowledged and offered store credit, I said I don't have anyone else to be sending them to, lol. They said they could refund me for 20% fee for the order based on nothing. I refused. They started spamming me from different "customer service accounts" with North American names and when I would reply that I'm not interested in their service and just want a refund per previous conversations they got mad and have used different accounts stating that I haven't replied and they were able to deliver the service ;-) Very slick guys. I've opened a PayPal dispute case. Didn't have such issues for a while but I guess this is a normal treatment of foreign customers for these folks. They have wasted so much of my time that I just want them to know that in this age if you refund, you gain trust and respect. If you try squeeze money like a hoodlum you end up broke.