LaFloreriadeMexicoReviews of lafloreriademexico.com

Pésimo servicio, entregan cuando quieren y la única justificación es que aceptaste sus TyC, nefasta la tienda, te responde cuando quiere, flores en mal estado

Pésimo servicio. Es muy caro, uno paga por hacer una entrega en un horario determinado y nunca se cumple. Realmente he usado muchos servicios de envío de flores en México y (obvio todos tienen sus detalles) pero lo de lafloreriademexico.com es lo peor de todo. Vergonzoso servicio

They did not deliver my flowers and they never responded to my messages or answered the phone. It absolutely ruined my evening as the flowers were a surprise for my best friend's wedding celebration. I then had no gift to give her.

My experience with La Florería de México was disappointing. The prices are significantly higher than those of many local florists, yet the value and customer service did not justify the premium cost. When I requested to cancel my order, I explained from the beginning that the proposed alternatives would not work for me and that cancellation was my only option. However, I was informed that the order had already been processed and was later charged administrative fees. At the time, my father had just passed away, and I was already dealing with an incredibly difficult situation. Instead of showing understanding or offering a reasonable solution, the cancellation process added unnecessary stress during an already painful time. The customer service representative, Arthur, left me feeling that there was little flexibility to resolve the situation fairly. There are many local florists offering larger, more beautiful arrangements at much lower prices. I recommend comparing other options before ordering.

Be carefull, this business operates like a scam. After placing and paying for an order, I was contacted and told that delivery could not be made without the hotel room number. When I contacted the hotel, they informed me that deliveries could be received using only the guest's name and that the guest had not even checked in yet. After I raised this, the explanation changed and I was told it was simply the florist's internal policy. I requested a cancellation and refund, which were refused. Later, after providing the room number, the order status was updated as delivered, but the recipient never received the flowers. When I requested proof of delivery, I was not provided with a signed receipt, photo, or any verifiable evidence. I am currently disputing the charge with my bank and complained to PROFECO

Muy mala experiencia, me cambiaron la.fecha de entrega porque " no tenían el material", lo más absurdo, las envié para 10.de mayo y no llegaron en la fecha, les estuve mandando múltiples correos y me contestaban pura estupidez, y todavía me preguntaban si todavía quería que las enviaran, se tardaron 6 días para entregar un ramo de rosas rojas que no fue lo que pedí. Fue un dolor de cabeza, les solicite mi devolución de dinero si no se iban a entregar y me salieron con que no se reembolsaría el total. O sea era un perder perder, NO recomiendo en absoluto. Son un fraude, muy en ello me mandan una encuesta de conformidad. Son un chiste.

Stay clear of this company! Please do not buy from them! I placed an order for them to deliver flowers on Mother's Day. The flowers were not delivered on mothers day. I tried to contact them with little to no luck. Their customer service gave me the run-around or was unresponsive. I asked for my refund as it has been a couple of days now and the flowers were still not delivered. Then 3 days later I received an email that the flowers were delivered which was again inaccurate. So I sent them many emails and messages again trying to let them know that their email was not correct and asking for a refund. They offered to deliver flowers, but I said no thank you, and asked for a refund. They gave me the run around again. After a while of waiting, I finally got a call from a very unkind customer representative who kept arguing with me that the flowers were delivered, which then he finally admitted that they were not delivered, and stated that they would try to deliver the flowers again. I again said no thank you, I want my money back. Afterward, he responded that we can not refund you but we can make the delivery of the flowers. Again I said no thank you, which he then proceeded to argue with me saying that I agreed to their terms that their flowers are not guaranteed which I then stated was not true. This went on until he hung up on me. Please avoid them, their customer service is horrible, they do not care, they don't honor or provide the services I paid for, and on top of that they refused to refund me for their lack/failure in delivery/service. I believe this company may be a scam. Please I beg you, don't make my mistake and stay again!

Pésima experiencia, las personas de atención a clientes muy grosera, tuve que pagar 3 veces por el mismo arreglo el cual dejaron en la calle y nunca se tomaron la molestia de ganar por teléfono para avisar de la entrega cuando esta era una sorpresa. Me han dejado un mal sabor de boca y la ero experiencia y trato hacia los clientes.