LACAUSA clothingReviews of lacausaclothing.com

Placed an order on June 27th for 2 jumpsuits, received on July 2nd, and neither of them fit, which was a bummer. I was able to get a return slip and take them to the post office on July 12 (well within the 30 day return window). It's now August 9... no reply! No refund! No response to my emails or IG comments following up about my order! I had really wanted to love this company and their sustainable goods, but $200 of non-refunded (returned!) merchandise is driving me crazy

Super dissatisfied with my experience. Ordered several items and received them in a reasonable amount of time. After deciding I needed to return two items because they did not fit, however, I found that I could not access the return page. The link simply opens a blank page. I have tried calling and leaving a message on the"customer service" phone number, filling out the site help form, emailing and even messaging on Facebook. No call back, no response, nothing. It has been a week since I first tried to initiate a partial return and have gotten no help from customer service. This is horrible practice for a business and has completely turned me against ever ordering from LACAUSA again. This is one of the worst customer service experiences I have ever had ordering from a business online. UPDATE: I have finally heard back from a customer service representative and had my issue resolved. They also offered a gift card to compensate for the delay in returning my messages. Apparently there is a glitch on their website.I appreciate having the issue resolved but I do think they should have better methods of getting in touch with a customer representative or a way of assuring customers that their message has been received and how long it may take to get a reply in the event that they are having site issues or a back up of customer messages to address.

Malgré de gros problèmes de livraison à l’international et des frais de port et de douane exorbitants, Lacausa est une superbe marque engagée, éthique et responsable, qui commercialise des articles de très belle qualité et offre un service clients en OR. De belles valeurs et de beaux produits, et un vrai service clients ? C’est tellement rare de nos jours ! Je recommande chaleureusement cette marque.