LACAUSA clothingReviews of lacausaclothing.com

Love LaCausa! I have a few pieces in my closet that are my go-to’s for comfy, cool and casual looks. ❤️❤️❤️

Worst Customer Service Ever Experienced... Ordered some items in SEPTEMBER of 2023. Decided to return a pair of lounge pants that didn't fit me quite right - went to create a return label on their website and was told to contact their customer service to get my return label. Heard nothing. Continued to follow up for WEEKS via phone, email, any way I could reach them. Finally decided to reach out to their Instagram DM's and got a hold of someone who was unapologetic and barely responsive. Eventually I was sent the return label in NOVEMBER of 2023 - on an order I had received in September. Weeks went by and I got no status update on the return or saw the payment reimbursement reflected in my account. Sent more emails. Resorted to reaching out via Instagram AGAIN and finally received store credit, which was not the request I had placed??? I opted to refund my original payment method - which they did not do. I still need a cash refund. I do not want store credit because I do not choose to support this business any longer. Lacausa's customer service is literally non existent. I should not have to hunt a company down via INSTAGRAM to get a response. I expected way more from a company that prides itself on integrity. This company is a scam and I will not be shopping here any longer - and don't recommend anyone else to either.

UPDATE: I did finally get a response from Lacausa customer service, as well as a refund and a courtesy gift card. Quite generous, honestly! But it did take over two weeks, and more than a few attempts to reach them. (Perhaps me posting a review here motivated the reply? That was my logic in writing it TBH... but it's also possible they would have eventually responded either way. I hope it's the latter.) A truly mixed and vaguely confusing experience. But the clothes are pretty great. --- Same experience as others here. Their posted return/exchange policy is a complete lie, and their customer service department isn’t just bad — it seems to actually not exist. Definitely stay away.

Terrible customer service, half of my order did not arrive and whilst I have contacted the company multiple times I have not received any response or refund on the missing items. I wish I had read these other reviews before purchasing, please do not purchase from this store- it is a risk.

I agree with the reviews on this site about Lacusa’s terrible customer service. It does not exist; they simply ignore you. However, in my opinion, it is not acceptable for customers to order multiple sizes of one item. This is horrible for the environment and unfair to the company. Therefore, I believe the reviews complaining about this aspect are unfair. That’s the limitation of online shopping. But if a product is faulty, it is NOT ethical or sustainable to ignore customer concerns. I love the quality of the clothes I’ve purchased thus far from Lacusa, but one item that shipped had a hole. Clearly they need better quality oversight. I wrote to them and sent a photo, but radio silence. This is anything but ethical and sustainable for me. As a result, I would not recommend purchasing anything from Lacusa and I certainly will not ever again.

Got two sizes of a jacket to see which would fit better, and am trying to return the one that didn't fit... if only their returns portal worked or they would respond to any of my emails to the address they listed! It's been a week and I haven't heard anything from them, and the return window is too short for this kind of response delay. Don't order anything unless you definitely aren't going to need to return it!!

I just recently bought the Aiden trousers in sea salt for $145.00 and the Cassidy jacket in black for $175.00. The first day I wore the jacket I unbuttoned it once, and a button fell apart. The jacket no longer clasps together. I wore the pants twice, and the thread used to attach the buttons to the pants came loose. I am now missing a button on the pants, and I can’t wear them anymore. Honestly, the thread used to sew the button onto the pants was so flimsy and insecure, I knew this would happen. These cloths were incredibly expensive, and this company advertises themselves as a “sustainable brand.” I expected better craftsmanship. There are many other sustainable companies with garments half the price that have lasted me YEARS. Even worse, there are many other fast fashion brands with garments a fourth of the price that also would have lasted a long time. Obviously, these problems can be fixed, but those repairs cost time and money. I should not be making repairs after wearing a garment once or twice. This is especially true when that garment is over a hundred dollars and from a “sustainable brand.” This company is an embarrassment. Shein has better quality and craftsmanship. It’s no wonder you can’t review their products on their website…

I ordered several items at the end of November and initiated a return at the beginning of December that a customer service representative assisted me with. They were aware of the return. The tracking said the return package was received by them on Dec 12th. It's almost February and I have not received a refund on over $100 worth of product. I have emailed them multiple times since with no reply and when I call their phone number during the time their website lists it as open it goes straight to voicemail. So I left a voicemail and no one returned my call. I'm getting ready to dispute with my bank because this is so unprofessional and awful. Why advertise as a ethical and sustainable company then steal people's money and refuse to reach out to them? Don't buy from this site!