Ellen
UPDATED:
Super dissatisfied with my experience. Ordered several items and received them in a reasonable amount of time. After deciding I needed to return two items because they did not fit, however, I found that I could not access the return page. The link simply opens a blank page. I have tried calling and leaving a message on the"customer service" phone number, filling out the site help form, emailing and even messaging on Facebook. No call back, no response, nothing. It has been a week since I first tried to initiate a partial return and have gotten no help from customer service. This is horrible practice for a business and has completely turned me against ever ordering from LACAUSA again. This is one of the worst customer service experiences I have ever had ordering from a business online. UPDATE: I have finally heard back from a customer service representative and had my issue resolved. They also offered a gift card to compensate for the delay in returning my messages. Apparently there is a glitch on their website.I appreciate having the issue resolved but I do think they should have better methods of getting in touch with a customer representative or a way of assuring customers that their message has been received and how long it may take to get a reply in the event that they are having site issues or a back up of customer messages to address.