LACAUSA clothingReviews of lacausaclothing.com

This website is a fraud. Took my card information and charged repeating. Nothing shipped. All there online presence is fraudulent

Used to love their clothing. Bought some tops in January and they are the size I always bought but they are too small and they will not respond to me to return them. I have called and written weekly for 2 months and they will not answer me. Wondered if it was still in business

I placed an order 6 months ago. The order never shipped. I was charged. They updated the tracking information after I first contacted them about this to say tracking number "123" and carrier "other" but they did not respond to my request. Customer service is non-existent. The phone line is disconnected. They do not respond to your emails. How do I get a refund? This is unacceptable. If this company stole from you like they did from me (charging you but not shipping what you purchased, not following their return policy, etc.), consider submitting a consumer complaint to the California Attorney General's office. Edit: I still haven't received a response from them, after many many contacts. They have asked me repeatedly in their instagram comments to DM them my order number so they can look into it, but they have not responded to any of my DMs.

I have been trying to return two pairs of pants since the day I received them, but cannot get customer service to respond to my emails or phone messages and cannot get anyone on the phone live. I tried to initiate a return using their online form because the pants didn't fit well and I didn't like the material. But the online process did not give me the option to get my money back despite their policy of a refund within 15 days, so I sent them a message. No response. So I called, then I emailed again, and called again, and emailed again. Nothing. I still have my items, still want to return them, and still want my money back. I am so frustrated with Lacausa.

Took forever to receive items, then they did not fit. They arrived when I was out of the country on holiday, and when I tried to return, I was informed I was two days late. I've called and emailed several times to request an exception to this due to delivery times, and have had NO response whatsoever. Stuck with two pairs of pants that do not fit.

Worst customer service ever basically non existent. Never heard from anyone after making purchase for over 3 weeks. Had to track them down on IG and finally someone got back. They finally got my order shipped and when it arrived was the wrong size. Wrote to them, more crickets. The most frustrating experience I’ve had purchasing anything online. Be prepared not to get anything you bought or speak to anyone about it.

Worst Customer Service Ever Experienced... Ordered some items in SEPTEMBER of 2023. Decided to return a pair of lounge pants that didn't fit me quite right - went to create a return label on their website and was told to contact their customer service to get my return label. Heard nothing. Continued to follow up for WEEKS via phone, email, any way I could reach them. Finally decided to reach out to their Instagram DM's and got a hold of someone who was unapologetic and barely responsive. Eventually I was sent the return label in NOVEMBER of 2023 - on an order I had received in September. Weeks went by and I got no status update on the return or saw the payment reimbursement reflected in my account. Sent more emails. Resorted to reaching out via Instagram AGAIN and finally received store credit, which was not the request I had placed??? I opted to refund my original payment method - which they did not do. I still need a cash refund. I do not want store credit because I do not choose to support this business any longer. Lacausa's customer service is literally non existent. I should not have to hunt a company down via INSTAGRAM to get a response. I expected way more from a company that prides itself on integrity. This company is a scam and I will not be shopping here any longer - and don't recommend anyone else to either.

Terrible customer service, half of my order did not arrive and whilst I have contacted the company multiple times I have not received any response or refund on the missing items. I wish I had read these other reviews before purchasing, please do not purchase from this store- it is a risk.