LacasadellafibraReviews of lacasadellafibra.com

I have had the worst experience with this company and would never purchase from them again. My parcel was supposedly delivered in October, but it was not delivered to my address. It was marked as “left with a neighbour” even though I never authorised delivery to a neighbour or any alternative location. I live in a detached house and have checked with all surrounding neighbours—no one has received anything. Despite raising this immediately, the company has still not provided any proof of delivery from Royal Mail, no photo, no door number, and no confirmation of who supposedly received my parcel. Weeks later, I am still out of pocket with no item and no resolution. I have had to chase endlessly, and the customer service from Julie has been extremely poor. Instead of resolving the issue, I have repeatedly been told to wait indefinitely for Royal Mail, even though the product was never delivered to me in the first place. I eventually had to raise a dispute with Klarna just to protect my money, and now the company is simply saying they will wait for Klarna’s decision rather than taking responsibility as the merchant. This has been incredibly stressful, especially as I recently had a newborn and did not expect to be dealing with a month-long dispute over an item I never received. Absolutely terrible experience. I will not be purchasing from this company again. Other retailers provide much faster, clearer, and more reliable service. Please do not purchase from this company. If you still choose to take the risk, make sure you pay through PayPal or Klarna so at least you’re protected when things go wrong — because this company will not help you.

The item that arrived was a cheap fake and did not resemble the boots advertised in any form. They said they were out of stock so would be coming from their international suppliers stock, meaning ‘China’ !!! What a pile of rubbish! The customer service was quick and good, but saying a load of rubbish about nobody ever having complained about the quality before…. I accepted an 80% refund as l couldn’t be bothered spending time contacting my bank or the expense of sending them back. They certainly don’t warrant tracking as that costs more than they are worth !!! So disappointed with this company as they appear genuine. Do not buy anything from them!!

Absolutely disgusting customer service from a company that is actually based in China, guising themselves as a reputable online retailer, sending out dodgy, not fit for purpose items which are falsely advertised ! And then have the cheek to offer partial refund or send the item back to China at your own expense!!! DO NOT BE SCAMMED BY WHAT YOU SEE ONLINE!! Cheap inferior non-child friendly junk!!

Very bad customer service and they are based in China and if you decide to return an item you have to send it to China.

Do not buy their winter coats. Ordered one of their wool coats almost two weeks, arrived yesterday with bits of string, very, very thin and cheap material certainly not warm enough for winter. Overall very cheaply made. The only thing true per their website is the colour. I haven’t even bothered to try it on. Going straight into the bin as judging from other reviews, it’s not worth the hassle of trying to get a refund.

Do not buy from here. They advertise as in stock and the items are not, so have to wait ages for item to arrive. Customer service terrible and refund process is a nightmare. They try all ways to get out of giving a refund, cheap and nasty items not as described. BEWARE.

Ordered my coat on 3rd November and it was in stock when i ordered it, heard nothing and no order arrived, contacted the company and was told it is now OOS, they could not be bothered to contact me to update me, I had to contact them, now 11th November and still no coat and no updates, Thats the trouble with on-line ordering, they take our money and forget about you

This company is selling a baby car seat harness that is UNSAFE!! It lists the ages from 1-14 but up to 18 months in the U.K. babies must be in a rear-facing car seat! Up to 12 years of age it’s recommended they be in a proper car seat, not just a harness! Do not buy this!!