LabReviews of labcorp.com

Conveniently I was able to order a test and make an appointment online created a patient portal everything that I needed online to show up for my appointment…. So I thought. However, upon arrival I am told that I have a past due balance; this balances around $100 and they can't provide me any service without that being paid right then. Of course, unprepared did not have as I had already prepaid online. Issues i have 1, no notification in any of the two emails or portal of this past due balance and the requirement to pay it in order to perform the services or even a cautionary mention to make sure you check any balances so if you have any past due or outstanding balance these must be paid before you have your appointment or you will not be able to have services. It certainly notes that if you're 15 minutes late you won't get service. This type of note would level up to a more excellent Customer Service plus resolve bills I'm sure. #2. Treatment by the representatives was extremely poor and disrespectful customer service obviously no real customer service mentality. Britney over at Mebane Cone Health LabCirp comes out as the Manager Rep. To address my issues she doesn't apologize for the miscommunication or take any responsibility for LabCorp to me as a customer not being aware that this would impact my services today and that I took off work. But is sure to raise the volume of her voice where there is a waiting room with people that can hear every single thing that's been said where she repeatedly five or six times loudly states about the past due balance and how I can't be serviced until it's paid. I respectfully respond that none of that was noted anywhere and I took off work, still, No acknowledgment that improvements in communication could be made on their end, in fact, an excuse is made about how the systems don't communicate. Treating me with contempt, disrespect and dismissiveness just because I have a past due balance that needs to be paid instead of with empathy, compassion and respect plus an acknowledgment that things could've been communicated better and then both people would have their needs met: LabCorp would have their bills paid and the customer would get provided the services Will not use LabCorp again.

This company is horrible it has no consideration for disabled people! Can't talk to a human as their website is NOT FOR PEOPLE WITH VISUAL IMPAIRMENT AND TRYING TO TALK WITH A HUMAN AT A SPECIFIC PLACE ABOUT A APPOINTMENT IS IMPOSSIBLE! I CAN'T FIND OUT IF PAPERWORK IS NEEDED TO FILL OUT. IF IT IS HOW DO I DO IT AHEAD OF TIME? THE WORST COMPANY I HAVE HAD AN EXPERIENCE WITH. I CAN'T EVEN FIND PUT IF THE PLACE IS DISABLED ACCESSIBLE! I HATE LABCORP! THEN I READ THEIR TEST RESULTS ARE 70% ACCURATE! THAT IS HORRIBLE LAB PROCEDURE PRACTICES! SOUNDS LIKE THEY DON'T KNOW WHAT THEY ARE DOING! IF A ZERO STARS WERE AVAILABLE I WOULD GIVE THEM ZERO! DO NOT SUPPORT THIS COMPANY WHO DO NOT SUPPORT DISABLED! REMEMBER IF IT WERE YOU WOULD YOU WANT TO BE TREATED LIKE A THIRD CLASS CITIZEN! THINK ABOUT IT. MANY VETERANS, SUCH AS I ARE DISABLED AFTER SERVICE TO OUR COUNTY. IS THIS HOW YOU WANT THEM TO BE TREATED?

I have been to the Neptune City NJ branch. The staff attended us well and ensured I had a good experience. They are a bit slower than others when it comes to producing results and reports urgently.

DON’T count on LabCorp to get you Covid19 PCR test results before your flight (which has to be within 72 hours). My daughter was tested Sunday for a Wednesday flight and had to get & pay for a Rapid test at the last minute because LabCorp still didn’t have her results. The results finally showed up Thursday afternoon. They shouldn't be allowed to handle Covid tests. Very irresponsible.

Lab Corp tries to charge patients for lab bills they already paid.

My father (~80yr old with a leg injury) went to the Walgreen site (Advent, Cary) to have his blood drawn by his doctor's order. We checked at the kiosk successfully and received text messaging to proceed with the blood drawn. Then this lady staff came out and very rudely ordered us to go to another site as she couldn't "see" us in the system - she didn't ask my dad's name nor check! Then she slapped the door shut. The second time when she was out, we handed over the lab test copy and asked her to please check, and again, she didn't even glimpse at the lab order and demanded we just find another Labcorp site. My father had to drag his limped leg to another site for this routine blood draw - it's so ridiculous! I haven't seen such a hostile and disrespectful staff ever in any patient care settings. This site deserves a zero or minus score for how they treat their patients, customers, and people. Please DON"T go to this site whatsoever. Staff like that should be fired, period. It ruins Walgreen's reputation too.

Unprofessional and rude. I signed up in August, and the people on the phone were just ignorant and rude. Never mind, we'll give it a go anyway - we went through the checks etc and arranged a "quick" screening appointment. The day before the appointment they send an email saying that the appointment is 3 hours! I reply asking to rearrange as they hadn't said that it would take anything like so long, and they reply "don't worry, it's just a generic email". A firm that deals in healthcare needs to have much better people skills, and accurate communication. I gave them another try, and once again the staff on the original call was just rude - never again. Incompetent, and rude. You need to retrain outside of the care profession. This is about the Leeds office.

I visited the 6717 South Yale Avenue location in Tulsa, OK. I needed to have screening done for school. It was a clean location with friendly staff. Jason walked me through every step. It was a very efficient experience - I was in & out. Efficiency is great to attain - but when you add in friendly customer engagement, you have a recipe for success. Thanks for the great experience. I'd recommend this location to others!