LabReviews of labcorp.com

Appointments mean very little here, and the “wait in your car” option (or whatever they call it) is a sham, texting you that your technician is ready when they clearly are not because they call in several people before calling you. Also, expect to be ignored when you arrive—the employees are rude and indifferent. And that’s just based on my last two visits! I’ve had more than two bad experiences with this lab over the years. I wish they had some real competition in my area.

Had an appointment - got a confirmation the day before and went to a "closed" office. Seems Covid makes people "stupid." If an office must be closed then an email should be sent to those with appointments advising an alternative. I also don't accept "routine computer follow up. Same comment applies. It is routine efficiency to handle problems as they arise.

Don't Ever Go To This LabCorp!!!!!! Address: 10801 Foothill Boulevard, Suite 104, Rancho Cucamonga, California 91730 I went to this location at 7:00AM to get a SAME DAY STAT lab done. The doctor who ordered it is in Utah which is 1-hour ahead of California. The instructions on the lab order were to send results back to the doctors fax number. About 4 hours later I got a lengthy text from his nurse whom I communicate with about everything on what my purposes of seeing this doctor is. She tells me she had reached out to LabCorp and they had ran the WRONG TEST!! I was very concerned as I know I emailed the test that my doctor had put on his patient portal for me. I double checked everything to make sure I didn't email the wrong test! Both me and his nurse were stumped. She told me that the order they had was for something else than what I gave them and they told me that the order in the system showed another test. It turns out all they did was look at the history of the same Doctor that was ordering these labs and just assumed that it was for the same test. I guess! They didn't even look at what the order was that I had brought in the day I came in. THIS PISSED ME OFF SO BAD! Needless to say me going in at 7AM in hopes of getting the results back to my doctors office in plenty of time were of no luck because of this MISTAKE! I do not plan on going to this location again!

I called yesterday to ask a lot of questions and Candy Fleming assisted me. She is amazing! Very knowledgeable and kind. Candy answered all my questions and was very nice. She deserves to get a raise for her hard work 👏 🙌!

I'm driven here by my own terrible customer experience with LabCorp billing. You don't have to take it from me. See summary: "LabCorp customer service is ranked #576 out of the 997 companies that have a CustomerServiceScoreboard.com rating with an overall score of 29.11 out of a possible 200 based upon 385 ratings. This score rates LabCorp customer service and customer support as Terrible." This is from a website called Customer Service Scoreboard. Or look at complaints on BBB where they are garnering a hefty 385 complaints. >>> Maybe the media relations department should wake up a little?

Charges with no billing details; no invoice number to go by. It should be illegal to be this poor at communicating. I've tried emailing and have not heard back. An 800 number went to a busy signal. An in-state number went completely silent the moment I called. Seriously? I'm not one to consider legal action, but it's really pushing it.

Avoid this place at all costs! They billed my insurance company incorrectly multiple times resulting in the lab service coming up as Out of Network! I have spent multiple hours on the phone trying to work this out, and they just keep sending me bills for over $2000 due to their clerical error!

Any respectable website should not make it this hard to create a new account and pay a bill. I have been trying for months to create an account so I can pay a bill and it has never worked. I get a cryptic message saying that the registration didn't work and that I should try again later. When I try later, I get the exact same message, with no other guidance about how to proceed. This has been going on so long, I've actually gotten late payment notices in the mail for the bill I've been trying to pay. Totally unprofessional of Labcorp.