Polina S.
I got blood drawn OVER THREE WEEKS AGO…
I got blood drawn OVER THREE WEEKS AGO and still have not received all of my results. I contacted customer service multiple times and was initially told to “keep waiting.” After more than two weeks with no answers, I pushed them to investigate further and discovered that they hadn’t properly connected the results to my account. When I finally received results, it was only for HALF of the tests that were ordered. The other half are still missing, and now I can’t get anyone to respond or help resolve the issue. This has been incredibly frustrating, stressful, and unacceptable — especially when people are often waiting on important health information.


