FlatFairReviews of la.flatfair.com

I checked in as guest first and placed my order. Then I called the customer service, to see when order is been ready for pick up. They said, that it will take a week until I get an email with details (A week!!!) Week has been passed by and still no info about my ordered an already paid(!!!) item! That really is poor service!

i ordered a bed which was delivered in perfect packaging only to find out that one of the items was covered with fungus i then contacted flatfair about the situation, they have been be trying to contact the manufacturer for days and dont have any instructions on what can be done, its been more that a week, seems like they do not enforce any QA on their merchants before the product is delivered to the customers. very bad customer service , stay away from this merchant

my order got cancelled because its not in stock. However there were no online indication that it was.

Nobody answers phone when u call customer service.

Do not trust this store. The reviews online are completely correct, and I regret going against my instinct. Product received was damaged and defective. Wood table leg edges were damaged. Paint was scratched off. Absolutely did not look like a new product! To top that off, no customer service response whatsoever. Claims that customer must refuse item at delivery. Simply horrible. Do not trust this store!

I purchased my son's bedroom set from Flatfair in June 2015 and I still have not gotten the tent that is part of the bedroom set. I was continuously given the runaround each month. I will be contacting the Better Business Bureau for their assistance in getting my product as there is no hope in getting this matter resolved with Flatfair directly.

So after shopping the web for a long time I decided to go with this company to make my purchase. After I got the Loveseat I ordered I was dissatisfied with it. Knowing I would only recieve a portion of my money back, that being stated in the Return policy, I decided to exchage. Their Policy states: FlatFair Exchange Policy If an exchange is requested, the original item price 25% restocking fee and both actual shipping fee will be credited toward the new order. Deductions from the credit total will be accounted for any damages resulting from return shipping or unreported defects. However know one will acknowledge that, and they will not give me my credit. So they are trying to take $550.00 of my money. No one will return my calls as they state they will. I have called and talked to numerous people, and never has Ken the guy they say who is over returns given me a call like they said he would! This is still not figured out. It feels like they are elongating the process to try and rip me off completely. BUYER BEWARE!!!!!!!!!!!!!!!!!!!!!!!!!!!! ALLMODERN, JOSS & MAIN, OVERSTOCK.COM has ALWAYS provided EXCELLANT service!

Very bad. My item -- a metal bed with trudle broke the 1st week. They sent another in few weeks. That bed also broke and i sent pictures and made 3-4 phone calls and couple emails requesting a supervisor. The bed is for my daughter - she could easily get cut on the metal, or if the bed bends further it could collaps. I got a email back saying i can keep the broken bed & they'll refund 30% of my money. I wrote back that I dont want the broke unsafe bed they can have it back. I want a full refund. I got a call back during work hours- they left a message for me to cal them. I did again 2 more times and got nothing back. This has gone on since Febuary 2016. Very unhappy. I will not orser from this company again.