FlatFairReviews of la.flatfair.com

They sold me item , they don't have .So, they try to go through verification of my shipping address and my credit card transaction screenshot . Almost spend one week in to proceess. I did provide them very thing they need . Finally , I received an email that my order has been cancelled because they don't have item . I would not recommend this site to anyone .

Drove 2 hours yesterday to your flatfair facility in El Monte to pick up the bed set that I ordered only to find out that it's not even there and has to be shipped there and was not notified of any of this... I will not be making any further future purchases from you guys..

Purchased furniture items on the website which don't actually exist. No one answers the phone when calling customer service and when I did get an email saying the items were no longer available they wouldn't refund my $1000 unless I sent a written request. The person on the phone hardly spoke English and was oviously outside of the country. They also demanded copies of my utility bills which I have no idea why an ecommerce company would need to see my utility bills after my credit card was already charged and funds deducted. Seems like a phony company to me. I hope my credit card company can refund me my $1000.

I had recently moved and had bought furniture from a number of online sites. My experience with FlatFair was absolutely terrible. I placed a large order for over $1800 on Aug 17 for a bedroom set listed as "In Stock" on the site with an estimated delivery of 1-2 weeks. First I had to provide a copy of utility bills/lease because my shipping and billing address were different. Then a week later, FlatFair informed me it was "Out of Stock" and it would not be shipped until Sep 10. Then on Sep 17, FlatFair informs me that I had to reorder and give my credit card information again because the delay had been so long my original order expired. In other words, more than a month had passed and nothing had even shipped. Throughout this whole time, the customer service offered zero solutions. Every time I checked in, the only response they could give me was "sorry, you just have to wait." This is in contrast to similar delays from other sites I ordered from (such as Overstock.com), where the customer service immediately offered refunds on shipping or upgraded my shipping to next day air. Now that they wasted a months worth of waiting around, I will be ordering from somewhere else to avoid ever having to deal with FlatFair again.

Have to give it a star or it will not let me rate it. Called customer service, never had such a run around in my life. BUYER BEWARE, they take your money and will not deliver furniture unless you can produce a utility bill. Sucks if your utilities are included in your rent. Won't give you to a supervisor, say they are not available and they can not even transfer you!!! Someone has to call you back. WHAT KIND OF BACKWOODS COMPANY IS THIS!!! Must think because I am female, I am also blonde and stupid!!!!

If I could rate them zero stars, I would. Product was on back order, shipment didn't arrive on scheduled day, customer service is going straight to voicemail.

If I could give less then a star I would, I placed my order on July 20th, shortly after I recieved an email stating my items would be ready in 3-5 business days.. I then messaged flatfair to see if I could arrange delivery instead of the will call I originally had planned for. Upon calling them to discuss delivery options I was told my items were out of stock and it wouldn't be available till August 9 in which I was not to happy about but agreed. I then contacted them via there chat line on August 8th to see what time my furniture was to be delivered the following day only to be told that the manufacture was having issues and the bed rails were not in stock and they could no deliver any of the furniture because it was incomplete. I was told by Joanna that my items would be delivered by that following Thursday again I called to check on the status only to be told they did not know when they would have my items in stock. I told them i needed an exact date as to when I would recieve my furniture or else I would need a refund, I received an email stating my furniture would be delivered tomorrow (Saturday) only to recieve yet another phone call to say that the chest of drawers I ordered was damaged and they have to wait for another one to come in before they send it out to me. This whole process has been a month as of tomorrow, I am very disappointed and should of done more research on this company before making my purchase, their customer service and lack of urgency to fulfill their customers needs are ridiculous. I can only hope the furniture I recieve tomorrow is better quality then the service I have recieved

Order for table placed last week with request for assembly. No response thus far on the order. Several phone messages left with request for call back. Calls to customer service number posted on Flat fair website are not answered.