FlatFairReviews of la.flatfair.com

I bought a couch on their website. I went to their warehouse that is located in a junkyard. The couch did not match the picture I saw on the website. The color was not clearly described in words or picture. The cushion style was different. When I picked an equally priced sofa for an even exchange they wanted to charge a 25 % restock fee. If you want people to pay large sums of money for a product without physically seeing it then you should have a better return policy. I will share my horrible experience with as many people as I can.

The worst experience I have had buying online EVER in my life. First, they authorized my card then later said it didn't go through due to address mismatch . Fortunately I had an Amex so Amex was able to reverse it immediately but if I had used a debit card I would have waited 5 days for it to drop off ($5000). $5000 is a lot to go without for 5 days for anyone. I did it again with two separate addresses as they asked and order went through with no errors finally - then these idiots email and say they can't ship the order until I provide proof of address for BOTH the billing and shipping address. Here's what makes them so ridiculously asinine: 1) my billing address is already verified with Amex with AVS, that's why I had to do it a second time to begin with 2) WHO on earth has a utility bill for the shipping address of a furniture order?!!! The shipping address is almost always going to be the NEW place you are not moved into yet, unless you are some crazy person who moves in to your new place, waits a month or two to get your first utility bill; and then goes to order from FlatFair. Worst of all there's no number you can call. Probably have been emailing with some slime in India.

This experience has by far been one of the worst EVER! Horrible service! I ordered an item and was charged TWICE for it. In turn I was met with incompentencies, lack of service, and condescending employees! I have NO PRODUCT and misallocated funds. FLATFAIR & THEIR EMPLOYEES ARE SCAMMERS! They are the worst. DO NOT BUY! You will REGRET IT

I waited all day for a delivery. I was told that the driver would call when he was on his way. He never called. I never received an explanation. Response to Sheena, from Flatfair Customer Service This review was in reference to order #100016574

It was a nightmare and it still is ongoing due to horrible customer service!

Don't have words to describe the experience with this website. It's just terrible, disappointing, stressing and annoying. I placed my order 13 days ago and haven't had any updates about it yet. Delivery time of the sofa I bought was supposed to be 1-2 weeks, it's been two weeks and I haven't received the sofa or any information about it!! I'm starting to think they're a scam and I lost my money. Customer service phone never works and they don't reply e-mails. Be careful.

Service is awful. Had an issue with delivery and not being able to be present during delivery from 8am-12pm due to having a job. Flat Fair threatened to charge me if I cancelled the order. Had to take off work to get the delivery. Ken L is the associate that I dealt with. He refused to call me back or email me back. Do not order from these people.

The management is so bad!