FlatFairReviews of la.flatfair.com

2017.10.14 Poundex F7817 (ADARN Inc.) grey sofa-bed sectional (2 piece set) ordered from FlatFair.com ($514 via PayPal) 2017.10.15 Sorry, your item is out of stock; will be back in stock November 4. 2017.10.30 Sorry, our supplier said your item is delayed to November 13. You may expect to receive it at the end of November. Sorry for the inconvenience. 2017.11.15 Order shipped. 2017.11.16 Tracking via CustomCo.com (FlatFair's chosen freight shipping company)... projected delivery date November 24 (Black Friday). 2017.11.24 Silence (no delivery)... no further tracking information on CustomCo.com via tracking number provided by FlatFair.com (last location 11.16 ...trailer in transit) I call the shipper, set up delivery appointment for December 4th 8am-12pm (4 hours) delivery window. Another time window offered was 11am-3pm. 2017.12.04 I call the shipper 12:15PM. Our truck broke down. What time did it break down? 10am. No one bothered to inform me, and I called them... they didn't call me. I lost a working day at my job. Delivery rescheduled to December 6 (same 8am-12pm window). 2017.12.06 After waiting for the scheduled delivery window, I went to work 1pm (otherwise it would have been 2 working days lost). 3 missed calls around 2PM (2 from the driver, 1 from shipper's Deer Park, NY office). 2017.12.07 So what happened yesterday (2nd attempt)?!! Sorry, we had some hickups. Sorry, we don't work on weekends and/or holidays (I offered to schedule). Rescheduled to December 27 (my birthday... I was going to be home all day) 10am-4pm (6 hours delivery window). 2017.12.26 I call the shipper to confirm (next day; 3rd attempt) scheduled delivery date/time via tracking number. Everything is set on schedule for tomorrow. 2017.12.27 Delivery window was scheduled 10am-4pm (6 hours; 3rd attempt). I call 4:40pm. Where's my shipment (confirmed yesterday)?!! 6-7 minutes on hold (while they were contacting their truck driver)... they told the driver to do pickups (instead of deliveries?). Let's reschedule for tomorrow. I don't do "tomorrow"... you had 3 chances to deliver my item!! Do you live in a private house or a building? I live in a building. Can we leave it somewhere without a signature? Why... is my item damaged? It's a curbside delivery... you might as well keep it and say that you delivered it so we can call it fraud... and I'll take my losses on reversing the purchase transaction via PayPal. How about December 29 after 4pm? OK. 2017.12.29 4th attempt... scheduled for after 4pm (I work until 4pm; my commute is about 20 minutes by car). I get a call from a restricted number around 12pm, which I can't call back... the truck driver saying he has a delivery for me. What time was the delivery window scheduled for?!! After 4pm, correct? Yes, after 4pm. Are you at your house to accept delivery right now? No, I am not. I am at work, 6 miles away from my home/delivery location. Do you know why? Because it was scheduled for after 4pm. I get another call from the Deer Park, NY shipper's office around 2:20pm. The driver is done in Brooklyn (where I live). Your driver's schedule is irrelevant to my schedule... we agreed on after 4pm. I get another call at 3:10pm. Our driver has to go back to Nassau county (Deer Park, NY is about 45 miles by car from my location in Brooklyn, NY). Do you have a friend or a neighbor that we can leave your furniture with? No, I do not. Do you have people working in your shipping company that can deliver things on schedule?!! I was trying to stay civil and not to lose my temper on the phone. Who runs the logistics for your company?!! This is the 4th time. I don't know how your company survived since 1986 (CustomCo.com site... home page) with your DO IT RIGHT THE FIRST TIME philosophy!! 4:15-4:20pm is the best I can do. I left work 3:30pm... losing 30 minutes of work time. Thinking that my furniture will go back again after having been so close to receiving it... I flew (drove) home to accept this delivery. I figured that after this 4th delivery attempt fails... I would have to tell FlatFair, along with their contracted shipper to just go f..k themselves, explaining to PayPal that I never got my merchandise for which I paid $514... and 4 unsuccessful attempts have been made to deliver my ordered item after 2 months of being patient to receive it. Truck driver came 4:15pm; I was ready and waiting by my building with my hand truck. Total combined weight of 2 packages was about 130 lbs, so each box was going to be about 65 lbs, give or take 5 lbs due to size/weight difference between bigger futon couch piece box and chaise recliner box. The bigger box (futon couch piece) looked like it took quite a beating (I took many photos with my phone on the delivery truck because if I would accept it... I can't send it back after unboxing and discovering damage like broken parts and torn fabric). Bottom of the couch was torn, but I figured it was on the bottom. I was planning to take 1 package at a time because I only have 1 hand truck, but the delivery guy (God bless that great man... I'm pretty sure all of this is not his fault at all. He performed his function. It's the people that run logistics that really messed up here.) took the 2nd smaller package onto his back (about 65 lbs), while I rolled the bigger box on my hand truck into the lobby of my building. I signed without indicating damaged packaging, knowing the risk of discovering damage inside after unpackaging. The damage to the bottom of the couch piece fabric (top fabric on both pieces was fully intact and all clean luckily) was due to poor design of the parts placement that came with/inside the furniture (4 metal foot support stands with 8 screws). One of these metal foot stand pieces ripped through the carton box that was inside the bottom of couch piece of furniture (while the carton box itself where these parts were contained was fully intact and suffered no damage at all... being inside of the furniture secured behind a zippered bottom fabric)... this was the biggest ripped area, but again... it's on the bottom of the furniture. The size of the torn area around the bottom zipper where the parts box was kind of scared me because I thought the wood support parts inside the bottom of the furniture would be broken and that means you can't sit on the couch without falling through it to the floor... merely with only the fabric supporting your weight (in other words, as good as crap... might as well throw it away). I figured I would unpack the bigger, most damaged box first... hoping that all top fabric would be intact/untorn and clean. Assembly was a little pain (using a skewdriver instead of a drill to secure/attach foot handles to the bottom of both furniture pieces), but that's OK. I am now enjoying my furniture, having planned to forget this horrible experience like a bad dream. So, judge for yourself. The shipping company is FlatFair's contracted shipper, and delivery of the product is part of the service of the company from which you order it. If they only value your money and not your time as you being their client, DO NOT give them your business and your hard earned money along with your valuable time. I have never in my life have written a bad review, and can't think of anyone that would give anyone else 4 chances, but this had to be told. On a scale of 1-10, I would give them a negative 250. The furniture I received seems great (cheap design/construction, but that's OK. Money-wise you get what you pay for... it's simple, functionally practical, affordable, and hopefully durable). When a company doesn't value the client's time... that's unacceptable. I don't regret the time I spent to let you know about what I went through to get my order (got kind of used to sleeping on an inflatable bed in my studio apartment throughout this ordeal). =)

Received damaged table. Costumer service seemed good at first, but after two months worth of emails and phone calls, many of which were not responded to, I am still no closer to getting my table replaced.

DO NOT ORDER FROM FLATFAIR!!! Customer service is horrible. I ordered a rug in October (and they charged me right away) it’s December now and still no rug, so I asked for a refund and even that process was a nightmare!! I will never order from or recommend this website to anyone

Please Do Not purchase anything at ALL from this people!!! Poor, poor quality and they do not give you a full refund, 25% restocking fee if return plus you have paid for sending back the merchandise. HORRIBLE!!!!

I ordered a new bedroom set for my new house and it's still processing and it hasn't shipped yet so wanted to cancel my order before they shipped out and sent 10 emails and never reply back and always returned with your mail delivery failed. I am really upset that I can't reach their services. I called few times and not available. I really want to cancel my order. Anyone knows how to cancel the order ? One more thing I made other order For my son's bedroom and no tracking information or phone call the FeDEx guy just left the product out side of the door and rang the belle and left before I even checked the boxes. If I wasn't home are they just gonna leave it. I don't trust that and makes so nervous that I could loose my products.

Unacceptable! Recieved damaged item and they think paint will cover it up! They don't honor their damage policy.

This company was extremely unprofessional. They never sent me an email confirmation of a purchase I tried to make. After the order was pending for 6 days it disappeared entirely as if I never placed the order to begin with. Upon contacting customer service to find out if it was a legitimate company they were still not informative or helpful. Upon requesting cancellation of my order because I was concerned this was a fraudulent site they simply said they were sorry I felt this way and there was nothing they could do. Still not sure if this is a real company and will never attempt using them again. Very upset and extremely disappointed. They better not charge me for that table after all of this ridiculousness

I ordered queen over queen bunk beds on 6/6/17, my credit card was charged immediately and I received a message I would be contacted when the items ship. I have left emails , voice messages, with no responses from flatfair. Has the beds been shipped, are they in stock? Out of stock? When will they arrive? Can I cancel this order because I don't want to deal with a company who is not consumer friendly. This tracking is non existent. I've called the carrier who has no right of this freight, again I've left messages and emails with no return calls. The shipment stated it was to be here the week of April 19? I wish to cancel if its not here in 1 week. totally frustrated, I don't know why someone can't return a phone call, I think I need an explanation.