FlatFairReviews of la.flatfair.com

I liked my shopping experience, found exactly what I wanted, a chenille couch and loveseat, but when it came time for delivery, since they basically only sell it to you, they use third party trucking companies, that was not pleasant, I would track my shipment, the day the delivery was supposed to happen, I didn't receive any communication, I looked at tracking, it said it was delivered, how could that be, I wasn't there to receive it. I had to make the phone calls, emails and got a run around. Finally, the last carrier out of Denver told me that the driver was delivering, I was at work, an hour away. No one was going to notify me. I got home and within that hour I see a box truck coming, it was my couch. Well, it all ended the driver being the nicest guy in the world, he dropped the pallet (couch) right by my door, even though he was only supposed to drop it curbside. So, Flatfair, good.....after that, good luck with the trucking companies. Ugh.

I LOVE this bed. My daughter calls it her princess bed. It is very sturdy and excellent quality. Only issue is, it said it didn't need a foundation but it definitely does. I had to go out and buy a box spring because the mattress was sinking in. Was also upset that flat fair didn't honor a discount I found but overall I'm very pleased with my purchase!

While most other sites of this type offer free shipping, the lower price of FlatFair available products still made it the lower cost option in the long run.

I love my sofa and chairs but customer service is NOT good and it took 3 weeks for my furniture to come in 😔

I had a good experience with FlatFair, but it is easy to understand why someone wouldn't. The delivery instructions regarding my shipment (supplied to me via email) were voluminous, slightly difficult to understand, and in some respects, contradictory. Although my shipment arrived intact and undamaged, I would hate to think of the process I would have had to go through in order to make it right. The email instructions clearly indicate that such a process would be incredibly problematic. However, because my order was much, MUCH cheaper than it would have been from a more reputable, established, customer service-oriented company, I would recommend rolling the dice on FlatFair to anyone. Just remember that there are tradeoffs for low prices. Of course that's true with anything.

Had some initial concern about whether the online order went through because my screen froze. I contacted but customer service and they solved the problem. After that everything was fantastic! Received the furniture on time and in good shape. Price was the best I could find and well worth it. Would use Flat Fair again!

The order process was easy, though I would have liked more pictures of the item I ordered, I was ordering part of a specific set that I was already familiar with. Even though the delivery took a little longer than I would have liked (I think in part because Amazon is spoiling us with one day deliveries!) The boxes arrived in good shape. When a set of assembly instructions was missing, it only took ten minutes with customer service to have them in my email box to print out- that was awesome. Customer service really rocks!

Good finish, size and quality.