FlatFairReviews of la.flatfair.com

I Purchased a coffee table set and got charged in a second, 3 days after a found out that they ran out of the product and stopped providing that specific product. Whatever at least I got my money back!

I spent over $5,000 in one order. The customer service was terrible. According to the website, everything I ordered was available. The money was withdrawn from my account right away. I called to inquire about my order. According to customer service,all the pieces to my bedroom suite were not available. I needed at least one of the items that were available to purchase the paint for my room. Therefore, I asked them to at least send one item. I was told they would send the item at no extra charge. However, they never send the item. I called several other times, with no avail. It took a day or two to charge my account, but took them months to finally deliver the whole order. The furniture is beautiful. Everything is sturdy, but the drawers are of low quality. I had problems with the drawers as soon as I began to use them. With the poor quality of customer service, I decided not to call them and waste my time.

I'm giving 2 stars because the sofa was beautiful but it came to me damaged and when I tried to complain I was never answered or never got a call back until 3 weeks later. then they gave me a $20 refund on a $1700 purchase. Never coming back

Customer service was extremely difficult to deal with regarding a return/exchange. I had to be the one to initiate everything, including following up on payment in a timely manner. I felt like they did not care if I actually got the product I wanted, because they had already gotten their money from me. They use an outside shipping company that apparently does not talk to them (or its own drivers) to coordinate convenient delivery. All in all, I would not order from them again; the experience was a huge headache and we are just glad that it is over.

Ordered a beautiful table that I needed for a wedding that was happening in 3 weeks. On the website it said that orders usually ship in 2 weeks. Choose the option to pick up as I needed it as soon as possible but never received an email about when to come pick it up. Called customer service and she said the table was on back order and wouldn't be in for another 2-3 months. No where on the website did it say it was on back order nor after I placed the order. Told her if I had known that I would have never ordered it and would have looked elsewhere. Had to cancel my order. Customer service was helpful in canceling my order however website was misleading. Website made it seem that it was in stock ready to go.

I purchased a bedroom set everything arrived as described but not even a month later in inside of the dressers started to peel. We were told to send in a picture to customer support and we have never received a response from them regarding this issue

I ordered a daybed a few days after Christmas and received a confirmation email immediately. 8 days later I received a delivery confirmation with no delivery. I sent an email to customer service and they said they bed would be delayed until early February. Then another to late February. Hearing nothing by March I inquired again. It was delayed until the second week of of March. So again, I waited. I heard nothing back the next time I asked about it-so I finally cancelled my order mid March and was refunded with no other explanation. I'm sure for some orders they are fine. And the prices are lower than a lot of the other online stores. But it wasn't worth the 480 dollars to wait almost 3 months.

They sent me a broken dining table with some part missing. After many months of calling and emailing their CS back and forth they finally sent me a replacement table. The new table had some stains on the top. I gave up, I was just so tired of dealing with them.