FlatFairReviews of la.flatfair.com

Will not respond to my emails about an order. Fraudulent. That should tell you something

To everyone that is reading this review site. Do not order from this company. i have tried to call them 10 times and there is never an agent available to talk. I have cancelled my order and have called my bank to block the transaction.

Never Again!!! I cant believe this Co. is allowed to stay in Business. purchased a bed for my granddaughter for Christmas . Have yet to received it and no call from customer service after several attempts. will have to resort to legal action if they don't contact me soon. unbelievable!!! that these Companies can stay in Business. NEVER AGAIN

DO NOT ORDER FROM HERE. ORDER FROM A REPUTABLE PLACE!!!! I ordered a bed 3 weeks ago. They needed verification because the billing and shipping address were different since I ordered it for my grandchildren. Sent the verification. Still heard nothing. I contacted them they said the bed would be there end of the week. The bed never came. So my daughter contacted them and they said they never got the verification. Im so livid that the customer service is the worst I ever dealt with. If they charged my card im going after them for fraud. Save yourself a headache and go elsewhere

On November 26 ,2017 I purchased a bed for my daughter. And after 4 weeks,the bed came.It was damaged from the delivery truck.I send the document and picture to flatfair support on the same day I got the bed.In the month I am waiting for the replacement part but it hasn't come. I tried calling them and email to them alot of time but,they said to wait and they are working on tour query. It seem like they don;t want to send the replacement part. , they cheating customer

If I could give them a zero I would. They sent me an email stating the product I ordered was discontinued then 3hrs later they processed the payment and never refunded my money

Worst on line company I have ever dealt with. Just got off phone from customer support, you can tell it is out sourced to a foreign country. The rep's English was so bad I had to repeat myself too many times and still he got it wrong most of the time. I chatted with an on-line rep before ordering the product and was told it was in stock. After I ordered the product I waited and no receipt or acknowledgement was sent. I called numerous times before today and received notice they weren't open. I hate being lied to and worst I hate being told I have to send a note to them requesting cancellation and refund of my hard earned money. Now I'm waiting for a supervisor to call me back from a country they out sourced to. It's going to be an uphill battle in getting my $244.99 back! Shame on me for dealing with companies that aren't American 100%

Horrendous! Will NEVER have my business again! I ordered a dresser for my daughter on December 26th. On December 28th, in light of many negative reviews I read AFTER the fact, I emailed requesting information about when the dresser might ship as well as tracking info, because I was in a hurry to receive it and if it wasn’t going to arrive in a timely manner, I wanted to cancel my order and get it from elsewhere. I did not receive a satisfactory response, so I requested cancellation for the first time on the 29th. I received an email from FlatFair that same day inquiring as to the reason for my cancellation. I sent an explanation. I did not receive a reply until he 30th, not with a confirmation of my cancellation, but an email telling me my item was being shipped out on Tuesday the 2nd, and If that was okay...and if not, that my order would be cancelled IMMEDIATELY and my refund processed IMMEDIATELY. I said I still wanted to cancel. I was sent an email by a representative that stated their manager would process my refund “later of tomorrow”. Tomorrow came and went. I received no confirmation of cancellation. SEVEN MORE EMAILS LATER, five of which I had no responses to, I got another email saying my item has shipped!!! What???? I was livid. I CANCELLED MY ORDER DAYSSSS AGO! By this point I have already opened a PayPal dispute and hope to now have this quickly resolved but I suspect the company might try to impose a 25% “restocking fee” that I found out about AFTER THE FACT which is ridiculous by the way. But they won’t get it from me if I have to take them to civil court over it, because I requested this cancellation WAY before this item ever shipped and have over 10 emails back and forth to prove it and if they had just done as I had asked immediately instead of fiddle farting around for a week, this would all be over with and I could’ve already bought my dresser from somewhere else and had it set up! Never again! I Will make sure everyone I know is told how horrible this place is to buy from and how shoddy their customer service is.