FlatFairReviews of la.flatfair.com

I ordered an item that I desperately needed and it took days to tell me it wasn't in stock. Such a disappointment. If the site is updated and current it would have reflected this. I am not happy that I had to input my personal information including my credit card number for an item that was never in stock.

After calling all morning, someone finally answered the phone with "Hello?" I then confirmed with this person that I had called Flatfair and asked her to make a correction on my shipping address for an order that had not yet shipped, according to their website. I hope I get my order. I am not at all confident that I will. should have ordered with my local furniture store - with shipping it would have cost about the same. UPDATE - I was NOT contacted about a delivery appointment AND I'm still trying to get my zip code corrected. My order still shows "processing" after thirteen days and the zip code has not been changed.

Took forever to checkout.... try to reach an actual human. That was impossible gut sent to a voice mail.

I bought a recliner from FlatFair and was happy with it until I saw the stuffing sticking out of the footrest. Ashley Furn. was the manufacturer of the chair. Apparently the material that should go over the stuffing is too short. I e-mailed them, sent pictures and kept in contact with them. FlatFair ending up sending me a piece of foam instead of a longer material sleeve. The customer service was courteous and tried to help, sure wouldn't buy from them again.

I wish I had looked more closely at their return policy. The items cannot be returned if package is open, not in original packaging, etc and they charge a restocking fee. The item I purchased was a Christmas gift and was not what they specifically wanted. Now the gift can't be returned. Partly my fault for not checking the return policy but most companies have decent return policies especially for gifts. Won't shop here again.

They do not give you an estimated time arrival for your purchase

I purchased a $1,500.00 sofa and I received it 10 days later, it had multiple defects. I called flat fair and Ken instructed me to take pictures of defects and send an email. I did just that despite the fact that I wanted a replacement or refund. I received an email response offering me $20.00 discount if that would make me happy! What would make me happy is what I payed for or a refund. Called a second time and asked person on the phone for his name and you could actually hear him making up a name.

If they allow you to order and pay for an item it shouldn't take 3 months to get. Lovely product, but seat leather scratched quickly.