FlatFairReviews of la.flatfair.com

I purchased a white twin bed for my daughter, which I have no complains, and a 6 drawers bureau for my nursery room. The twin bed was in a perfect and new condition and easy to put it together. On the other hand the nightmare started after we opened the bureau box. It was missing the assembly instructions. We called the number provided online but no customer service available. We looked on the web and after a few hours we found an online instructions. After 6 hours my husband and I were able to put it together. During the assembly process we found used parts, dents and scratches in the wood, and some damaged knobs and draw rails. We took pictures of everything. I emailed the company and explained what happened and provided them all the pictures. I requested for an reimbursement or discount for the open box product. However their response was: "we will send you instructions and new parts to replace the damaged ones". Really?! What do I need instructions if we already put it together? And how you going to send me parts for all the rails, knobs, and scratched wood in various places? I need a new bureau then! Any other company would right away apologize and either replace the product or reumburse me. If my baby wasn't to be due on that week I would have returned the product, however that also would have been a pain in the behind to disassemble the whole furniture that already took a long time to put it together. I will never purchase from this company again! Bad customer service! I never had paid for an open box a full price for a brand new product, but with this company you will!

They would not let me return the pieces of a table that I spent a lot of money on that was not actually what I had ordered. It came with random pieces that didn't even fit together.

Ordered a couple sofas only to find out they only had 1 of the matching set and it wouldn't be shipped for 3 months! Then because my billing address didn't match my shipping address my order was cancelled!!! Don't order anything from Flat Fair...

ORDERING:Easy, DELIVERY: 2weeks- they cancelled my delivery rescheduled then called & said I'm outside-set in on the curb by the street not even in the apt complex(I live towards the back) MY STUFF: Damaged, (not the boxes/shipping, damaged before packaging)missing a piece of my sofa, (YES a whole back to my sofa) Wrong sofa, I ordered & the picture showed Right facing I got left facing, I called no luck, emailed, I get 3 emails-send pictures, they dont understand English too well, they acted like I was wrong! They couldn't see from the pictures that I was missing a whole back part, They played dump for 4 day (today is day4) They offered a 10% discount, I turned down- STILL waiting for resolution. DO NOT BUY FROM FLATFAIR AKA ADARN!!!!!!!!!!!!!!!!!! Just got an email from them saying change this review so they can process my refund. PEOPLE DESERVE TO KNOW!! THE BBB WILL GET ME A REFUND. I WON'T DELETE THIS!!!!!

Flat Fair advertised a much lower price than their competitors for the product I purchased. It wasn't until I was checking out that I discovered the shipping cost covered the difference. After I made my order (March 18, 2016), I received an invoice, but there was no shipping date. Five days later, I was sent a poorly worded email that explained the item I ordered was not in stock, and would require additional time to ship. I waited an additional three days (March 26), then emailed the company to inquire about the status of the order. The next day, I received an email stating the item still wasn't in stock. On March 29 (eleven days after my order), I received the following email. I am quoting it directly, in it's entirety: "Hi [Customer]! We thanks for your waiting! We talked with the manufacture about this status of this order. They said it is failed to transfer from other warehouse since nobody have it now. The estimate available date for this item will be Mid of April, would you like to consider to wait? Or we will cancel this order for you. We are apologize for this inconvenience caused to you! Please advice! Thank you!" I opted to wait, since the shipping from another company would have likely caused my merchandise to arrive around the same time anyway. The next day (March 30), I was emailed again. Flat Fair had managed to get everything together and was going to be able to ship my merchandise within the next few days. On April 1, I received shipping confirmation through a company called CustomCo. The email explained that I would need to schedule a delivery with the driver, and the driver would call me to schedule. On April 6, CustomCo's tracker said the package would be delivered by 8pm that day. When I hadn't received a phone call by 6pm, I called the shipping company to attempt to schedule the appointment for delivery. The package had been contracted to a local shipping company and was still being tracked by CustomCo, but they could not provide me with contact information for the new shipping company. When the truck did arrive today, at the time the driver and I scheduled, he arrived at my apartment complex with a 40' semi trailer. I didn't really mind waiting for my merchandise. I wasn't really upset that Flat Fair couldn't give me the same answer from one day to the next. I was a bit frustrated that the shipping company contracted my package, but that's their prerogative, and I understood why they did it(nevermind the fact that I can't figure out why an online retailer boasting national curbside delivery used a California based freight company to accomplish that). Talking to my delivery driver six times in an hour to act as his navigation system wasn't even that troublesome. But standing in the road in front of my apartment complex, guiding a full size semi-trailer out on to the road, and stopping traffic in four directions for the better part of thirty minutes while this guy backed his trailer out into the street? That's asking a bit much, Flat Fair. 0/10 stars. Would not order again. Reading other reviews, the company seems to have a lot of backordered merchandise, and the customer appears to find out through email days after they complete their purchase. Put a notice on the page for the product! This absolutely cannot be that difficult! P.S.: merchandise arrived in great shape, was exactly what I wanted, and I couldn't be more pleased. With the merchandise, I mean. I hope somebody at Flat Fair reads this. And I hope it's somebody that can fix their process. 21 days from start to finish. Had I gone to the retailer with the next best price for identical merchandise, I'd have paid $34 more, and I would have had my merchandise in 10 days at maximum, probably delivered on a box truck by a driver that knows the area. I was too generous earlier. -10/10. Will actively recommend any other service to literally anyone.

Purchased several pieces of furniture from the website, and had several issues. 1. Dresser: (SAUDER 411830 PALLADIA SELECT CHERRY DRESSER WITH MIRRROR) - While the handyman was trying to assemble the furniture, several pieces actually broke apart. (What does that tell you about the quality of the wood?!) We thought that perhaps we ordered a dresser that of very cheap material, and tried to work with a customer service agent (Joanna & Stacey) to receive a store credit so that we can purchase another dresser through the company that was hopefully of better quality. However after weeks of going back and forth, they stated that they could not give us credit. I take an issue with this because we spend $400 on a dresser that we cannot assemble due to the quality of the dresser that their manufacturers produced. And now we’re left with pieces of wood that are absolutely useless. The handy man we hired couldn't even assemble the dresser due to the poor quality of the MDF. Due to the customer service we've received thus far (which I will detail below), we were trying to work with the company to purchase another dresser through FlatFair when I honestly wanted to go just about anywhere else. 2. Missing Pieces: We did not have all the pieces (screws and wooden pieces) to assemble the TV Stand (SAUDER 411626 PALLADIA SELECT CHERRY HIGHBOY TV STAND) and had to wait several week to get all the pieces to assemble them. 3. Does not pick up phone: These days, sure it's easier to communicate via email and other electronic means; however, speaking to someone on the phone should always be an option for a retailer. My experience in trying to reach their telephone number (844) FLATFAIR (352-8324) I received a busy signal 9 times out of 10 times of trying them. 4. Damaged Pieces: There was a visible scratch in the wardrobe piece that we ordered. I appreciate that customer service send us a replacement but that meant that we could not assemble furniture when we hired the handyman. (Another loss that we can't recoup.) Additionally, the drawer for the sauder wardrobe storage does not open and close well, and I don't believe this to be an assembly issue as a professional assembled it. Overall, I would not recommend ordering from FlatFare. I find IKEA furniture to be of better quality and easier to assemble if that tells you anything about some of the items that FlatFare sells. I also find it extremely suspicious and frustrating that you are not allowed to write product reviews on FlatFare. Not a good sign. I will be writing this review on whichever sites I can to warn future customers.

Thanks for all the negative reviews and so many apologies from the company I won't buy the living room set I fall in love with. I knew the price was to good to be true.

I ordered furniture February 10th. Our account appeared to be charged twice and it took us a week to resolve this. Keep in mind flat fair had their money. And we were never informed they would not be sending our furniture. I got ahold of them by calling sometimes 30+ times a day. Mostly no answer. And was told they had to have me release it.ok so release it. March 10th a month later still no furniture. I called and was told the next day a Friday or the beginning of the following week. We received an email on the 17th saying it was shipped... the tracking number said it would be delivered the 22nd which is a tuesday. It is now Thursday and we have received nothing. I had to contact the company again and they made me call the shipping company myself. The shipping company had no problem delivering it the 29th because we are not available in the evening and that's the only time they would deliver. We are only available at that time Monday and tuesday. But seeing as we are getting married next month we have things to do monday. Easter is Sunday and we have no furniture in our house. Now they are trying to charge us 50 dollars a day storage to keep the packages until tuesday. After a month and a half of waiting for the furniture they should do that for free. If they would have brought it when they said we wouldn't even need it to be stored. I asked for money back and they want to charge us a restocking fee. We are looking into a lawsuit. Avoid this company at all cost and please inform everyone you can to stay away.