KyteReviews of kyte.site

Every refund for fees and deposit I've had to fight for and nearly a month later I'm still waiting on my $300 deposit. App chat easily disconnects and uber credit didn't even work. Everything that could go wrong did. And every response from customer service they repeat what they said before kyte is a joke. Worst customer service imaginable. And the cars have shabby tires; no wonder I got a flat

We had a 4 month rental and had to return home 20 days early. They gave us Kyte credit for $641.79, which will do us absolutely no good since they are only in several cities and we won't be traveling to any of the cities they are in. We should have just let the car set so they didn't have the 20 extra days to rent it. I will never recommend this rental company to anyone.

Terrible. First of all, in San Francisco, their “airport drop off” is actually about 5 miles from the airport, and you have to take a $10 subway ride to get there. There is no way that they should be represented as an Airport drop off. Because getting to the drop off location took more time than I expected, I was charged the $25 late fee. But then it gets worse. When I returned the car, I subsequently found my credit card had been charged, not once, but twice for incorrect charges. First I was charged a fueling charge even though I refueled less than 1 mile from the drop off spot and the tank was completely full. Next, I got charged a cleaning fee based on an allegation that I returned the car extremely dirty including vomit. Other than road dirt on the outside, the car was exactly in the same condition when I returned it as when I picked it up. After approximately 10 phone calls and emails, they reversed the charges and offered me a $50 credit. As I have no plan to ever rent from them again, the credit is completely meaningless. While their prices are attractive, this organization clearly does not have its act together. Rent elsewhere.

I was really hoping my first Kyte experience would be smooth. It was anything but, mainly with my pickup experience. Had the wrong car waiting for me and my family (with lots of baggage) - ordered an SUV, had a sports car waiting for me - and had to wait 1 1/2 hrs for the SUV to finally arrive. I waited 30 minutes for drop off. Getting a hold of customer service was a haggle too, just took forever. Overall, it seems like Kyte needs more hands on deck (i.e. employees) if they want to continue being in business and improve their ratings / return customers….

Awful - do not use unless you want to sit around waiting for hours and then be told the SUV you rented a week in advance for moving is not available.

Substandard and worst customer service. I had reserved a rental for the long weekend and I got a confirmation. Day before rental day, I got confirmation from Kyte. On the day of the rental, I again got confirmation. Shortly after, I received a message that there will be a delay in getting the car to me on time. Around the time I was to get the car, I get a message that there is no car available. Me and my family and friends were going out of town all ready and packed. I tried to contact them but no resolution. Somehow I got another rental last minute 3 times the price as it was last minute long weekend. Kyte is not willing to take responsibility of their error, extreme discomfort and financial impact they caused me. Instead they are saying we had overbooked and throwing $10, $20 to me. If there were 0 stars I would have given them. They are not reliable at all and your entire trip can go on a toss as they will not take any responsibility. Twitter has also suspended their account