KyteReviews of kyte.site

they canceled my account and booking after I paid with no clear explanation. left me with no car. don't count on them

I reserved a car to be delivered at 9 am. A few minutes before 9 am I received message saying that the driver would be 5-10 minutes late. I had built an extra 30 minutes into my plans, so that was ok. At 9:30 there was still no car and no message. A call to customer service offered an unacceptable solution of me going to the lot to get the car myself. I was in Arlington, VA to attend a funeral at Arlington National Cemetery. The military waits for no one. Uber got me there with two minutes to spare. Thankfully, other funeral attendees were able to jostle carseats, luggage, etc to provide me transportation for the service and back to my hotel. It was my first time using Kyte, and will be my last. On a positive note, my deposit was immediately refuned.

Never use this company. Never under any circumstances. I have never had a worse experience. Not only do they charge $25 for delivery to the airport and for each reschedule, they do not deliver the car to the airport; you need to drive at least 20-25 minutes to get it. But that's not all, while you're trying to get to the car with a bunch of bags and your family, the driver who delivers the car leaves and they charge you another $25 for not picking up the car on time. When you ask them to return the money, they credit it to your balance for other trips and to get the money back you will have to call your credit card to open a dispute. This is real fraud.

Way too expensive and the person dropping it off was late

I would have given 0 if I could. I had rented a car for a day, rates were good, and I added an 'insurance' from them. Unfortunately, while driving on the service road of Long Island Expressway (NY), some metal scrap cut through my tire, so I barely escaped the accident. From there the fun begun: the KYTE rep, whom I called informed me that my insurance doesn't cover anything, and he will send me paperwork to fill in so they can release my deposit. That was all he cared about. All the rest I had to figure out on my own, to call tow truck, to pay for their service, etc... So after I somehow 'limped' to the nearest gas station to change the tire to the spare, and returned the car, the only time they contacted me is for asking for tipping the rep. 2 months later, after several emails to their customer service, I got the bill: not only they took $300 deposit, but they added some bs $59 'administration' fee on top of it, which I had to pay. So that 1 day rental cost me $500 plus gas. Mind you, i had checked online, and MAVIS had that tire for under $150. Don't fall for cheap rentals.

Kyte was a really good car rental a few years ago. Now it’s just bad and complicated. I told them I want to pick up the car at the airport, but they forced me to go to a random place in LA. Had to spend so much money to get there and no help at all! After I booked a car they wanted a deposit for the car thats already paid! Never again!

My first experience renting from Kyte in Denver was fun! I got the car at rhe Denver train station, met the owner and was on my way. No issues. Thought it was an I teresti g business model, and I saved money and “gave” money to an individual. My second experience was flawed. There is now a station at the airport. All info is communicated via email, and the app was kinda useless getting us to the platform to get the bus. There was NO signage in the covered parking lot- but the bus driver directed us. Met the attendant who pointed to the car. Returning the car was time consuming. Apparently I got an email with all the info to return the car. I missed it and tried to get the info on the app- again useless. I finally figured it out after using the chat- which was helpful- and a real person. The worst were the fees. I never saw an itemized account before they charged me. They now charge you an unlimited miles fee of 30$ per day, basically doubling the rental fee. There were other charges too- making my rental about $100 a day for 2.5 days- I could have gone to A mainstream place with fewer hassles!

If I could, I would give this company a 0 star. I had a terrible experience with them back in October. After finishing my trip and while waiting for my surfer to come and pick up the car, a car slightly crashed the back of my rental. I reported this to Kyte and they withheld $500 pending resolution of the issue. After 6 months, I still not have my money back, they have totally hid their head in the sand and, even if the other driver's insurance carrier determined that I was not at fault, they have refused to refund me. Terrible experience. Please stay away!!!