Lynn R.
Well-packed, prompt shipment. Communication could use improvement.
I placed my first order for 3 items, including one which required a prescription. Their order process was not clear, asking for my payment without ever asking for my veterinarian information. I was concerned by this so I called their customer service. They assured me that I would enter vet data after paying. That is how it worked - they need to ccorrect this process or at least include information on the prescription requirements during the order/payment process. Also, other than an immediate email confirming the order, I received no further information until my shipment arrived at my door. An email confiming the prescription and an email with shipping information would have been welcome.



