KV SupplyReviews of kvsupply.com

I was surprised how quickly the product arrived due to the fact that it was being shipped to Canada.

I get most of my dog's meds for his eye and arthritis and flea meds for both from here. The prices can't be beat on a lot of things. I've found a few odd-ball meds over the years that they didn't carry though. I guess I should call and ask if they'd price it out to stock it, but I haven't. This latest order, I was sweating the last few pills of arthritis medicine for my pup and Bobbie was so helpful to let me know the order was going out that day. The shipping confirmation e-mail arrived the next morning, but I already knew it was in transit. The meds arrived with 4 days left of my old stock. Whew! I like the 3-day shipping too.

I shop for human and animal drugs using goodrx.com to find competitive prices, and KV Supply routinely has good prices. The KV Supply web system can be somewhat frustrating. For example, adding the Vet contact info for each drug is clunky. Adding Vet contact info is almost impossible. My latest beef is that when I ordered the drug "Interceptor" the web site did not inform me that there are two types: "regular" and "plus." Of course I ordered the wrong type and it cannot be exchanged. Oh well, this is part of the price we pay for not buying our drugs straight from the Vet. C'est la vie.

KV has always shipped very fast and the items were in stock 100% of the time

Fast service, easy to use, quick and great price.

Ordered medication through vet's office. I watched as vet staff faxed the rx authorization to KV. A week later I get a call from KV that they were waiting to hear back from vet. Really? Anyway, they said every time they called my vet, they got a machine. NO. They kept hitting the prompt for "rx refills". After 1 or 2 times, if you don't get anywhere, hit zero. So I had to tell them to do that. For my trouble, they sent my shipment next business day which turned out to be 2 days. UPS decided to deliver the medication to the neighbor's house instead of mine. On a positive note the prices are very good for medications. Customer service is also nice, so next time, I will make sure I put my order in for refills much sooner.

I was surprised that it took so long to arrive. I placed an order on Monday and didn't hear until 4 days later that it was shipped. I will have to remember, if refilling scripts to order much sooner then expected.

I placed my order on 9/26/2016, and it didn't ship until 9 days later (10/5/2016). My order included a prescription med (Bravecta) for my dog, which I had previously ordered from KV Supply. However, my dog is a puppy, so he is now larger than the last time I ordered, so he went up a size in the prescription. KV needed to get the Rx updated from my vet. KV claimed to have sent 2 faxes in the first week following placing of the order, but my vet never received the faxes. I had to act as intermediary between KV and my vet, with several phone calls to each. Finally, 9 days later, KV confirmed that they got verbal confirmation from my vet. My vet is very responsive and competent, so I'm confident the delay was not on their end. I asked KV to give me a complimentary expedited order due to the delay, and they refused (but would happily charge me for it). Meanwhile, it's now nearly a week past when I was supposed to give my dog the Bravecta. I've ordered from KV many times over the years, but this will be the last time I do. Hopefully they will learn a thing or two about what good customer service should be.