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Kuru Store (kurustore.com) has 43 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
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Fadi
Îmi place foarte mult , am.comandat de la.ei sunt superbi ...
Response from Kuru StoreSep 15, 2025
Mulțumim mult pentru mesajul tău frumos! 💙 Ne bucurăm enorm că îți plac produsele comandate și că ai avut o experiență plăcută cu noi. Abia așteptăm să te revedem la următoarea comandă! 🥰
J.S
The sizing was completely off, it was not oversized at all. I used the sizing chart as a reference and it was still incorrectly sized. I emailed my frustration to the email provided and never received a response back. I feel scammed!
Response from Kuru StoreSep 15, 2025
Hi JS, We’re really sorry to hear about your experience. The last thing we want is for you to feel disappointed or unheard. Our sizing chart is meant to make shopping easier, so it’s very concerning to know it didn’t help in your case. We also apologize if your email went unanswered — that’s not the level of service we aim to provide. Could you please reach out again to [email protected] so we can assist you directly? We’d love the chance to make this right for you. Thank you for sharing your feedback — it helps us improve 💙 Best, Kuru Store
Dorothy B.
Love the Totoro stuffy. Package arrived amazingly quickly, especially considering it came from Japan.
Response from Kuru StoreSep 15, 2025
So happy you love your Totoro plush! 💙 We’re glad it reached you so quickly — Totoro must’ve been extra excited to meet you 🥰 Thanks for shopping with us, and we can’t wait to see you again!
peet
You can find here one of the most and amazing and rare products, and the best customer service ! Love Kuru Store
Kit H.
DO NOT BUY ANYTHING FROM THIS SCAM WEBSITE I paid £34 for a snoopy hoodie on the 6th June and have waited 3 weeks and still cannot trace my order despite contacting customer services several times. I provided an invoice number and an order ID and they said they would get back to me but they never did. My invoice number is bcbbad-157265 I demanded a full refund and still heard nothing back.
Response from Kuru StoreSep 14, 2025
Hi, We’re very sorry to hear about your experience. This is not the level of service we want to provide. Could you please share your full name and order details with us at [email protected]? We’ll personally look into your order and make sure this is resolved as quickly as possible, including a refund if the order cannot be fulfilled. Thank you for bringing this to our attention.
Christopher
They were very helpful. They were quick to respond by email (30min) and very understanding of my circumstance.
Mercedes R.
I wanted to buy something and a coupon wasn’t working- I emailed them and they simply made it work. The customer service was excellent and they were very kind. Thank you Kuru team!!
Danni
very cute products and excellent customer service! very helpful!!
