John S.
Kuru makes a mistake but fixes it as well
Originally I received the wrong (color) product due to a miscommunication, and Kuru did not respond to my e-mail. After a negative review, Kuru contacted me and sent me the correct item free-of-charge. So I change from 1 star to 3 stars.
Response from Kuru StoreFeb 14, 2026
Hello, We’re truly sorry for this experience and for the delay in our response — this is not the level of service we aim to provide. Thank you for bringing this to our attention. We have now reached out to you directly by email to resolve the issue, and we will be sending the correct color item as soon as possible. We appreciate your patience and the opportunity to make this right. Kind regards, Kuru Store Team Edit: We have sent you another item, and it's now currently available for pickup at a PostNL outlet in Breda, Netherlands (Tracking: Please check your email). We have sent the pickup details and location information to your email, hopefully you can collect the parcel before 13 March 2026 to avoid it being returned to us. We have also attempted to reach you multiple times by email but have not yet received a response. We remain ready to assist and are happy to help as soon as we hear back.