Even though I didn't receive the item, support did really well
EM
Em M.
Nice quality!Came on date!
Nice quality!Came on date!
They need work in their customer support.
MA
Mais
Honestly such a nice experience from…
Honestly such a nice experience from start to finish. The products are super cute, everything arrived well packaged, and customer service was really helpful and friendly. The quality matched my expectations and you can tell they put effort into the little details. Will definitely be ordering again 🫶✨
FM
Faith M.
I have recently placed an order and…
I have recently placed an order and have not gotten any type of email… I try to reset password and nothing… I’ve tried chatting, texting and even emailing and it says the email is not correct…
BR
Basil R.
Lackluster Communication, No Product
I first found this company when they "seemed" to have an item in stock that I wanted from another provider. At first I felt skeptical because the price was lower and the website seemed quite bare-bones with no meaningful point of contact clearly and readily available, but I decided to give the benefit of the doubt because the product was something I had wanted for a while. As a customer I expected adequate information about my order, easy to read terms & conditions, updates about my tracking and good support; if you've seen the rating you'd probably rightly guess that I recieved none of that. The tracking was completely wrong most of the time, and it never updated; the website states I can use the "tracking number" to get updates, but there was no tracking number ever provided. The terms & conditions were poorly labeled and felt like navigating a maze that the company just didn't feel like writing at all. The support was non-existent for weeks after my purchase until I mentioned a chargeback, and even then I was given "copy-paste" answers of 'just use your tracking number'.
After all of that, my thinking is that they never had the item in stock in the first place; but wanted to stretch the issue out as long as possible. They just randomly issued a refund one day with no explanation or communication. I still can only conjecture about what happened, because I had no contact with them about the issue.
Response from Kuru StoreMar 29, 2026
We’re truly sorry for your experience and completely understand your frustration.
Your order was placed during the Chinese New Year period, which is the busiest holiday in our supply chain. During this time, many of our suppliers temporarily close, which unfortunately caused unexpected delays and limited communication from their side.
We agree that this should have been communicated to you more clearly, and we sincerely apologize for the lack of timely updates and the confusion regarding tracking information.
As soon as it became clear that the delay would extend beyond a reasonable timeframe, we issued a full refund to ensure you were not left waiting indefinitely. We also included a message explaining the situation and advising when normal operations would resume, though it seems this may not have reached you, and we regret that.
This is not the experience we aim to provide, and we are actively improving how we handle holiday periods, stock visibility, and customer communication to prevent situations like this in the future.
We would really appreciate the opportunity to make this right. If you are still interested in the item, we would be happy to assist you personally, ensure priority handling, and provide a smoother experience from start to finish.
Please feel free to contact us directly at [email protected] so we can take care of this for you.
TS
T S.
Not enough stock to fulfill orders
Not enough stock to fulfill orders - not the 1st it's happened, though I did receive a refund!
Response from Kuru StoreMar 29, 2026
Thank you for your feedback—we’re really sorry to hear this has happened more than once.
We completely understand how frustrating it is to place an order and then find it can’t be fulfilled due to stock issues. While we’re glad the refund reached you promptly, we know that doesn’t make up for the inconvenience or disappointment caused.
This isn’t the experience we want for our customers, and we’re actively working on improving our stock accuracy to prevent situations like this from happening again.
We’d really appreciate the chance to make this right—please feel free to contact us directly, and we’ll do our best to put things right for you.
Thank you again for bringing this to our attention.
PF
Penny F.
Great product!
Great product!
JS
John S.
Kuru makes a mistake but fixes it as well
Originally I received the wrong (color) product due to a miscommunication, and Kuru did not respond to my e-mail.
After a negative review, Kuru contacted me and sent me the correct item free-of-charge.
So I change from 1 star to 3 stars.
Response from Kuru StoreFeb 14, 2026
Hello,
We’re truly sorry for this experience and for the delay in our response — this is not the level of service we aim to provide.
Thank you for bringing this to our attention. We have now reached out to you directly by email to resolve the issue, and we will be sending the correct color item as soon as possible.
We appreciate your patience and the opportunity to make this right.
Kind regards,
Kuru Store Team
Edit: We have sent you another item, and it's now currently available for pickup at a PostNL outlet in Breda, Netherlands (Tracking: Please check your email). We have sent the pickup details and location information to your email, hopefully you can collect the parcel before 13 March 2026 to avoid it being returned to us.
We have also attempted to reach you multiple times by email but have not yet received a response. We remain ready to assist and are happy to help as soon as we hear back.
