I have recently placed an order and have not gotten any type of email… I try to reset password and nothing… I’ve tried chatting, texting and even emailing and it says the email is not correct…
BR
Basil R.
Lackluster Communication, No Product
I first found this company when they "seemed" to have an item in stock that I wanted from another provider. At first I felt skeptical because the price was lower and the website seemed quite bare-bones with no meaningful point of contact clearly and readily available, but I decided to give the benefit of the doubt because the product was something I had wanted for a while. As a customer I expected adequate information about my order, easy to read terms & conditions, updates about my tracking and good support; if you've seen the rating you'd probably rightly guess that I recieved none of that. The tracking was completely wrong most of the time, and it never updated; the website states I can use the "tracking number" to get updates, but there was no tracking number ever provided. The terms & conditions were poorly labeled and felt like navigating a maze that the company just didn't feel like writing at all. The support was non-existent for weeks after my purchase until I mentioned a chargeback, and even then I was given "copy-paste" answers of 'just use your tracking number'.
After all of that, my thinking is that they never had the item in stock in the first place; but wanted to stretch the issue out as long as possible. They just randomly issued a refund one day with no explanation or communication. I still can only conjecture about what happened, because I had no contact with them about the issue.
Response from Kuru StoreMar 29, 2026
We’re truly sorry for your experience and completely understand your frustration.
Your order was placed during the Chinese New Year period, which is the busiest holiday in our supply chain. During this time, many of our suppliers temporarily close, which unfortunately caused unexpected delays and limited communication from their side.
We agree that this should have been communicated to you more clearly, and we sincerely apologize for the lack of timely updates and the confusion regarding tracking information.
As soon as it became clear that the delay would extend beyond a reasonable timeframe, we issued a full refund to ensure you were not left waiting indefinitely. We also included a message explaining the situation and advising when normal operations would resume, though it seems this may not have reached you, and we regret that.
This is not the experience we aim to provide, and we are actively improving how we handle holiday periods, stock visibility, and customer communication to prevent situations like this in the future.
We would really appreciate the opportunity to make this right. If you are still interested in the item, we would be happy to assist you personally, ensure priority handling, and provide a smoother experience from start to finish.
Please feel free to contact us directly at [email protected] so we can take care of this for you.
TS
T S.
Not enough stock to fulfill orders
Not enough stock to fulfill orders - not the 1st it's happened, though I did receive a refund!
Response from Kuru StoreMar 29, 2026
Thank you for your feedback—we’re really sorry to hear this has happened more than once.
We completely understand how frustrating it is to place an order and then find it can’t be fulfilled due to stock issues. While we’re glad the refund reached you promptly, we know that doesn’t make up for the inconvenience or disappointment caused.
This isn’t the experience we want for our customers, and we’re actively working on improving our stock accuracy to prevent situations like this from happening again.
We’d really appreciate the chance to make this right—please feel free to contact us directly, and we’ll do our best to put things right for you.
Thank you again for bringing this to our attention.
JO
Jocelynn
money taken but no product
Since August 7, 2025—the date of my 'purchase'—I contacted the Kuru support team to ask for assistance regarding my order; to date, my concerns were not acknowledged, and my product was never received. Instead, I was emailed with this link to leave them review. Save your money, and don't buy from these scammers
Response from Kuru StoreOct 21, 2025
Hi Jocelynn,
We’re very sorry to read your review and for the frustration this has caused. We take these matters seriously and always want our customers to feel supported.
After checking your order, we can confirm it was processed and shipped on time, and the tracking number shows it was delivered successfully on September 2, 2025.
It seems there may have been a mix-up in communication, and we sincerely apologize if you felt your concerns were not acknowledged. We’ve re-sent the delivery confirmation to your email for clarity.
If you did not actually receive your parcel despite the tracking showing delivered, please contact us immediately at [email protected] so we can investigate further with the carrier.
We’d greatly appreciate if you could update your review once this is resolved, as your feedback means a lot to us.
Best regards,
Kurustore Team
AC
Achan
Been a week and my order hasn’t even…
Been a week and my order hasn’t even been processed
Update: still had not received any emails for tracking.
Response from Kuru StoreOct 14, 2025
Hello Allan,
We’re very sorry to read your review and to hear that you feel your order hasn’t been processed. After checking your order details, we can confirm that your order was in fact processed and shipped promptly at the time it was placed. A tracking number was attached to your order so you could follow the shipment’s progress.
We’ve sent you the tracking details again via email so you can verify the status directly.
We truly value your trust and would love the opportunity to make this right for you. If you have any trouble accessing your tracking number or delivery updates, please reach out to us at [email protected] and we’ll be happy to assist.
Thank you for your patience and for giving us the chance to clarify. We hope this helps restore your confidence in us.
— Kurustore Team
Update: Could you kindly check your junk folder as sometimes our messages can mistakenly end up in the spam or junk folder.
JS
J.S
The sizing was completely off
The sizing was completely off, it was not oversized at all. I used the sizing chart as a reference and it was still incorrectly sized. I emailed my frustration to the email provided and never received a response back. I feel scammed!
Response from Kuru StoreSep 15, 2025
Hi JS,
We’re really sorry to hear about your experience. The last thing we want is for you to feel disappointed or unheard. Our sizing chart is meant to make shopping easier, so it’s very concerning to know it didn’t help in your case.
We also apologize if your email went unanswered — that’s not the level of service we aim to provide. Could you please reach out again to [email protected]
so we can assist you directly? We’d love the chance to make this right for you.
Thank you for sharing your feedback — it helps us improve 💙
Best,
Kuru Store
KH
Kit H.
DO NOT BUY ANYTHING FROM THIS SCAM…
DO NOT BUY ANYTHING FROM THIS SCAM WEBSITE I paid £34 for a snoopy hoodie on the 6th June and have waited 3 weeks and still cannot trace my order despite contacting customer services several times. I provided an invoice number and an order ID and they said they would get back to me but they never did. My invoice number is bcbbad-157265 I demanded a full refund and still heard nothing back.
Response from Kuru StoreSep 14, 2025
Hi,
We’re very sorry to hear about your experience. This is not the level of service we want to provide. Could you please share your full name and order details with us at [email protected]? We’ll personally look into your order and make sure this is resolved as quickly as possible, including a refund if the order cannot be fulfilled.
Thank you for bringing this to our attention.
LE
Leon
Drop ship virksomhed
Drop ship virksomhed, der sender fra AliExpress. "Hand painted" min bare.
Response from Kuru StoreSep 14, 2025
Hi,
We appreciate you taking the time to share your thoughts. Our items come from carefully selected suppliers, and while some are produced abroad, we always do our best to maintain quality and accurate descriptions. Please contact us with your order details at [email protected], and we’ll be happy to review your case and find a solution
