KURU FootwearReviews of kurufootwear.com

purchased a pair of shoes and they did not work for my wife didn't think I would get a refund put Caren made it right thank you in todays world its hard to find a honest company thank you

Sadie was very helpful via email.

Great experience, highly recommend it, I’m dealing with this company over five years and they are the best, great customer service, Shelly one of customer service agent that I spoke to her. She’s awesome.

I had questions about my order and had help from both Lil and Josh- both went above and beyond to assist me. Very impressive customer service! If the shoes are on the same level, I am going to be one very happy customer!

I purchased my Kuru back in 2021, and at that time I was disappointed with the purchase, so I raised my concerns. At that time for whatever reason the case was not given much attention. But to my surprise in Aug of 2023, I got a call from Kuru associate Annette stating they really want to make things right by offering me a pair of shoes of my choice. I was really surprised by the gesture and honestly, I felt that this company is truly looking into all their surveys. I am truly impressed, and I am looking forward to my new shoes. Thank you!

Just completed a chat with Seth at KuruFootwear. I had a billing problem and Seth was able to confirm and rectify my problem. Seth sent me a follow up email to confirm our conversation. It was a pleasure working with Seth!

Recently purchased my 6th pair of Kurus. Needed to exchange the shoes for a smaller size. Had trouble navigating the return process so I texted Kuru. Josh got back to me immediately. Sent me a return shipping label and placed the order for a different size. Impeccable customer service. Thanks Josh!

I recently worked with Shelley to resolve an issue that developed with my new shoes. Shelley was prompt, courteous, and obviously empowered to make decisions to resolve my needs. Fantastic customer service!!!!!