Isameya S.
Exceptional Customer Service That Goes Above and Beyond!
We recently purchased two pairs of shoes from KURU Footwear, but unfortunately, they didn’t fit quite right due to sizing issues. However, the after-sales service turned what could have been a frustrating experience into an incredibly positive one. The customer service team was exceptional, going above and beyond to assist with the return process. They patiently guided us through every step, ensuring we felt supported and valued throughout the process. What stood out the most was their responsiveness—any questions we had were answered promptly, and the team took the time to make sure we had all the information needed to complete the return with ease. Their friendly and professional approach made the entire experience smooth and stress-free. We truly appreciate the care and attention they provided, which reflects KURU’s commitment to customer satisfaction. This level of service has earned our trust, and we’re excited to continue shopping with KURU in the future. Highly recommend their products and exceptional customer support!
Response from KURU FootwearAug 28, 2024
I'm truly sorry to hear about the painful experience you and your daughter have had with our shoes. We understand how disappointing and frustrating it must be, especially when you chose our brand to help with specific foot pain issues like plantar fasciitis. This is not the experience we want for our customers, and I apologize that the shoes caused discomfort instead of providing the relief you were looking for. We take your feedback very seriously, and I want to assure you that we’re committed to making this right. While it’s true that we have a 45-day return policy, your situation is unique, and we understand the importance of finding a solution that meets your needs. The information given in this review does not allow me to find your account. Please respond to the to the request for more information, or please send an email to us at [email protected] so that I can personally respond and see how we can assist you further, despite the time that has passed. We value your business and want to ensure that you and your daughter are satisfied with your experience. Thank you for giving us the opportunity to address this issue, and for your honest feedback. We appreciate your patience and are here to help find a solution that works for you.