KURU FootwearReviews of kurufootwear.com

Ordered shoes in Canada AND PAID FOR SHIPPING INSURANCE through Kuru. Fedex did not deliver, once I realized they had the shoes at customs, the 5 day hold window was over. Additionally, much to my shock, the additional customs cost for the shoes was $70!!! Nonetheless, they said they no longer had the shoes. I contacted Kuru - they refused to refund even though I had the shipping insurance. They said they needed to physically have the shoes back to refund. They did not care that I had insurance. BUYER BEWARE - I STILL HAVE NO REFUND AND I HAVE NO SHOES - my next call will be VISA. The shoes may be great for your feet, but the costs and inability to refunded for no product is bad for your pocketbook. I would never buy from this company again. UPDATE - Dec 2023 - within hours of me registering a complaint to VISA KURU contacted me by email to say that they 'were' going to refund me but couldn't now because there was a chargeback complaint and now it might take months for me to get my money back. They further said if I could cancel the complaint, they'd immediately refund me. I did not cancel the VISA complaint - I've already waited months for a resolution. This company not only took my money for shoes, but charged for 'INSURANCE' and has never refunded me - Their insurance product seems fraudulent if it doesn't pay for non-receipt of product. There business practices are very questionable. ZERO STARS FOR KURU.

Like many others I fell for Kuru's advertisement where a little canadian flag pops up. I have dealt with other american companies where this means that it includes the appropriate taxes etc. I fell for the titles of easy exchange, returns. If you read the find print this is not true if you are not in the US. Felt like false advertisement. I am returning the shoes without trying them on. I now will have to pay for the return AND Then fill out a bunch of forms to get the tax and customs duty that I paid.

DO NOT BUY FROM THIS COMPANY! The shoes are cheap and ill fitting. When I tried to do a return/exchange the message I received stated they were not eligible for return. There is apparently no recourse other than public reviews such as this. To think I fell for the high praise I read about the shoe and company…..

Ordered and received no product. No information and no communication Had to protest with credit card company. Total rip-off and untrustworthy I submitted the order number as well as full contact info as requested

Bad customer service. Never got my order.

Shoes hurt my feet and made my plantar fasciitis worse. Support didn't respond. Stay away. Update: they actually took the time to claim my review is fake instead of answering my support requests.

I live in Quebec, Canada. I have bought a pair of Kuru Quantum 2 shoes that cost me 250 $ CAD. However, when FEDEX delivered the package, I was shocked to find out I had to pay 97 $ in import fees… I have tried to contact kuru company by e-mail, but have not heard from them yet (48 h later). I have also tried to return the shoes for a refund and found out that I wasn’t eligible since I didn’t live in the US. I think that, in order to be transparent , the company should make it CLEARER that the refund policy only applied to USA and should strongly recommend to international buyers to check import fees before buying. Of course, they would sell less shoes for that reason, but at least they wouldn’t have many customers that feel like they were misinformed and that will not trust the company anymore. So, if you are a Canadian customer, I recommend that you buy shoes from another company unless you are willing to pay an extra 100 $ (total of 350 $ CAD) for a pair of shoes.

I placed on order on 18 July from the UK for my first pair of Kuru shoes after reading a very impressive review. It wasn’t until after I completed the purchase and received the confirmation email that I was made aware that they were being shipped from Chicago. The shoes were shipped on 18 July, arrived in the UK on 3 August and cleared customs on 14 August. I have now sent four email to the courier company requested a delivery update and received no reply. I have also sent three emails to Kuru support and not received any response to the last two emails. The customer service from this company is non existent. Without engaging with me there is no possibility of them creating a refund, which leaves me no other option than to report to my credit card company.