joe M.
I tried to order slippers and used…
I tried to order slippers and used visa,fill in info and sent. It took me to another website and it had another visa info page to fill in ,and was a different name. Was suspicious and used PayPal.this time the recipient was a different name but I went ahead.a day later PayPal sends me a notice that they added 10$ to the invoice..after sending probably 8 emails to kuru with no response and seeing on they’re site my order says processing I contacted PayPal and I got my money back.paypal gets 5 stars,kuru gets negative 5.kuru footwear reached out to me,and we established that I had ordered from what I thought was the Canadian site and verified that it is indeed a scam site and they are working on getting it removed.its a lesson for me as the site looks perfect and many companies have a separate website..thankfully I used PayPal when I got suspicious.the real company gave me the attention I expect from a good company.
Response from KURU FootwearSep 27, 2024
Thank you for reaching out, and I’m really sorry to hear about the confusion and frustration you’ve experienced. After checking our records, it looks like we don’t have an order under your name, which leads me to believe you may have placed your order through a different website. We take these matters seriously and want to ensure that you’re shopping securely. It’s great to hear that PayPal was able to resolve the issue for you, but if you’d like to make sure you’re ordering directly from KURU, please visit our official website at www.kurufootwear.com. You can also give us a call and we would be happy to place the order for you. I have also requested more information from you through Trustpilot - an email address, or perhaps a different name would help us find your account and your emails, and I would be happy to personally investigate this situation and make it right. If you prefer, you can also reach out to me directly at [email protected] I would love the opportunity to resolve this for you. UPDATE 9/30: We received an email from a proxy party that I believe was from you and I tried to reply but I can't, it comes back as undeliverable. If you can email us directly with your own email, I will be able to reply and help resolve this issue. I'm so sorry for any inconvenience this may have caused.