KURU FootwearReviews of kurufootwear.com

Great customer service

I ordered 2 pair as I was unsure of fit, returning was simple. Customer service is great. Shoes are helping to solve my planers fasciitis.

I have been a customer of yours for over 4 years and am always satisfied with the quality of the shoes and customer service. Kuru is the only shoe I wear with my foot problems.

Only good thing is the shoes are comfortable. Had it for 7 months and the sole is already coming apart on both shoes. Of course it's just out of the warranty period. Waste of money! I've bought cheaper shoes that have lasted longer. Will never buy again and won't recommend. Sent pictures to the company so they can see the poor quality. Update: Brae(KURU) contacted me and offered me a 1 time replacement which I'm happy with. $130 shoes should last longer then 7 months in my opinion. I'm hoping the original was a defect and the replacement will last a lot longer. If these do last then I will buy again. They really are comfortable and helped with my heel pain.

trying to return an item wasn't ale to UPS but you showed me how to return using post office

I ordered my first KURUs and they ended up not being exactly what I needed. I started the exchange process and it was pretty easy and straightforward. I am just waiting for the new ones to arrive! Can’t wait!

I have arthritis and plantar fasciitis in my feet and was searching for comfortable sandals that didn't look orthopedic. I found Kuru with a google search and fell in love with the sandals. I now have two styles, a pair of boots, and two sneakers. I had an issue with the trim of one pair of sandals coming loose, and was so happy that Kuru stood by their word and their product and covered the replacement cost of the sandal. The shoes make my feet happy, and the customer service and ease of return/exchange makes me even happier.

I had a problem with a return and contacted Customer Service. When the representative got back to me, she was efficient and caring (the latter of which is so rare in this day and age). Sometimes life-affirming acts come from the most unexpected places!! So I am now a customer for life - and will tell all my friends about this extraordinary company as well. Thank you!