Madeline T.
Great customer service!!
The shoe sizes seem to run about 1 size too big. I sent my first pair back and got another half a size down. Still too big so I sent them back and got another half size down. Fits perfect! But the laces on one of the shoes was messed up. One funky aglet and one missing aglet torn off. I sent kuru a pic and they refunded the amount of kuru points to buy a whole 2nd pair of shoes for free! With that decided I can live with weird laces and I got myself a different kind of shoe than my original shoes. Anyway, great customer service, even if it was a little slow around the holidays.
Response from KURU FootwearJan 6, 2025
I'm sorry for the confusion with the sizing and any frustration with the laces. However, it sounds like the warranty process worked well for you, and I'm very happy that you now have TWO pairs of KURU shoes! Thank you for choosing us!