Neta S.
Great customer service
Minded was very helpful
Response from KURU FootwearAug 7, 2025
I'm so happy we could help! Thank you for giving ours hoes a shot!

KURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Neta S.
Minded was very helpful
Response from KURU FootwearAug 7, 2025
I'm so happy we could help! Thank you for giving ours hoes a shot!
John K.
I accidentally made two extra orders of the same non slip shoes to wear for my restaurant. The customer service cancelled those orders in very good time. I am excited to wear my new Kuru non slip, comfy shoes to work! Cheers!
Response from KURU FootwearAug 7, 2025
Oh no! Extra orders can be worrisome. I'm happy we were able to cancel those quickly and get that resolved for you. I hope you love your KURU Shoes! Thanks for giving us a shot!
Catherine M.
Patrick a “Kuru guru” pursued clarity of issue until problem solving otions became apparent. Resolution is now in process. Thank you Patrick!
Response from KURU FootwearAug 7, 2025
Patrick is a great GURU! I'm so happy he could persistently help you resolve your problem. Thank you for giving our shoes a shot!
Rhonda M.
Kuru responds to emails right away unlike a lot of other companies I've dealt with. They are very responsive and accommodating. Top-notch customer service!
Response from KURU FootwearAug 5, 2025
We do our very best to make sure you get a quick and thorough answer. Thank you so much for your interest in KURU shoes.
Cyrus B.
The support people are great, phone or email. They are knowledgeable and very helpful. They respond quickly.
Response from KURU FootwearAug 5, 2025
I'm so happy to hear that you got help with your questions right away. This is exactly the experience we want you to have. Thank you for giving our shoes a shot!
Sandy W.
When I placed the order I did not see how long the shiping would take, until I received the confirmation email. The 2 pair of boots were to arrive after I leave. I am retired and traveling in an RV. Curretntly I am visitng a friend in Edmonds, WA. I must leave Sunday. If I have to return to Edmonds, WA to pick-up the boots, the drive is equal to a days drive, plus 2 -3 tanks of gas$210. Customer service adusted my shipping to ensure the boots arrive by Friday,
Response from KURU FootwearAug 5, 2025
I undrstand how important it is to get your order quickly and on time! I'm so happy we were able to resolve the problem and get your order to you before your trip. Thank you for sharing your experience!
Magali R.
Not only did customer service "Kuru Guru" reply promptly and thoroughly, they went the extra mile to make this longtime customer happy and invested in continuing to be a Kuru customer.
Response from KURU FootwearAug 4, 2025
Oh thank you so much for your continued loyalty. This is the whole goal, to make your experience amazing. I'm happy we could help!
JOHN
Found what I was looking for..made an error in my order..contacted Kuru customer service and received assistance within seconds. Can't ask for better.
Response from KURU FootwearAug 4, 2025
Oh no! I'm sorry that there was an error, but I'm so happy we were able to resolve it quickly for you. Thank you so much for choosing KURU!