KURU FootwearKURU is a direct-to-consumer footwear company on a mission to help you Heel Better.™Every step you take starts with your heels—and it can get painful, fast. In fact, 77% of Americans experience foot pain, with heel pain at the top of the list.That’s why at KURU, we believe health starts with heel. We pioneered the world's first heel-hugging technology, KURUSOLE, which dynamically flexes to hug and protect your heels—all day, every day.Our heels-first focus fosters holistic foot pain relief and whole-body wellness, so you can live a life you love.KURU Footwear. Heel Better™
KURU Footwear (kurufootwear.com) has 925 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listingShowing 776 reviews with 5 stars · Clear filters
ursula O.
I made a mistake while I placed my order and Emily reached out to me and resolved the situation for me. The patience and kindness shows you what this company is about. Thank you Emily and Kuru!
Response from KURU FootwearFeb 27, 2026
Emily to the rescue! So glad she could swoop in, fix the mix-up, and show you the patience and kindness that make KURU shine. Thanks for sharing the love!
Dominic Q.
Very good nice conversation with the representative
Response from KURU FootwearFeb 27, 2026
We love a sole-ful connection 💬 Thanks for chatting with us. We're always happy to talk it out.
Joseph R.
Top tier issue resolution. I received a pair of shoes that unfortunately had a defect. It was addressed immediately in the least inconvenient manner to me.
Response from KURU FootwearFeb 27, 2026
We’re so sorry your shoes arrived with a defect, but we’re glad our team was able to jump in and get that resolved right away. Making things right in the least inconvenient way possible is always the goal. Thanks for giving us the chance to fix it.
Kay
I was on a quest to find supportive shoes that fit well and were comfortable. Kuru did all that. They are supportive in chats, emails and text making suggestions and were very prompt with responses. Best company to work with on-line ever. Shipping was tracked and also prompt and returns were seamless. Shoes are so comfortable. Great company and great shoes.
Response from KURU FootwearFeb 27, 2026
Sounds like your quest had a very happy, fairytale ending. We’re so glad we could support you every step of the way, from chats and texts to tracking and seamless returns. And the best part? Comfy shoes at the finish line. That’s the kind of journey we love to be part of.
Sharon E.
The gal was courteous and asked the questions to get to reason I was calling. She handled the return process quickly and sent me the code for the return, made sure I received it. Took my order for another pair. Told where to return the shoes.
Response from KURU FootwearFeb 27, 2026
We love a customer service queen who gets straight to the sole of the issue. So glad she got everything sorted quickly, made sure you had what you needed, and set you up with your next perfect pair. That’s how we like to do it.
ah
I had the wrong address on my order but did not realize it until it went through. They were able to track my order and change the address.
Response from KURU FootwearFeb 27, 2026
Oopsie-daisy happens! So glad we could track that order down and send it to the right doorstep this time.
Katherine R.
Shop Pay is still charging me payments after the shoes were returned and credited. The Kuru Rep was able to provide me a return receipt to provide to Shop Pay. Now just need to figure out how to send it to them. BNPL accounts can be a headache.
Response from KURU FootwearFeb 26, 2026
We’re glad our rep was able to get you that return receipt. BNPL can definitely add an extra step sometimes, but once you share that with Shop Pay they should be able to sort things out on their end. Hope it’s a quick fix from here!
Jim L.
Awesome support team. Handled a defect claim fast after sending a picture. Always been great products and love customer service. I would avoid the looped laces in your shoes since this is first time had them and end came loose and prevent lacing on entire side of shoe as it frayed down shoe.
Response from KURU FootwearFeb 25, 2026
We love a good plot twist where customer support is the hero. So glad we could get that defect sorted out for you quickly. And yikes, sounds like that lace really unraveled the whole situation. We appreciate the heads up and will pass that along to our product team.
